Jefe de recepción o supervisor

Guest Relation of 30 international Front Office team members in a very dynamic and luxury urban lifestyle hotel. Everyday duty involved ensuring of smooth front-line/front desk operations regardless of the business level, where highest service standards are minimum and attention to guests paramount.

Managed one of company's branches as multilingual sales representative in a challenging demand market. Built strong and enduring relationship with customers, owners and suppliers to ensure targeted revenue for given periods and deliver premium quality service according to product.

Education course covered all the points on international and national hotel/hospitality management roles including financial administration (accounting, revenue, budget projectons in low and high season demand), management practices, marketing management, event management, F&B management, comunication management both in theory and practice.