It support, marketing, content

 Call center and reservations for 4* and * star hotels: Gran Tacande,
    Tigotan, Tagoro and Gran Castillo Tagoro
 Administration of the bookings confirmed
 Working

 Excellent knowledge of cruise destinations with strong focus on
    luxury expedition market
 Deep knowledge of small cruise ship lines
 UK call centre for PONANT with National Geographic expedition
    cruises
 Excellent expert advice based on quick assessment of client’s needs
 Converting enquiries into sales with some bookings exceeding the
    cost of €30.000 up to even €150.00 for a single booking
 Administrating the bookings
 Delivering outstanding customer service and developing excellent
    rapport resulting in many returning clients
 Providing agents’ sales training and support
 Assisting in and creating the newsletters
 Photo and video editing for social media marketing purposes
 Working closely with web developers to create new website that
    would improve user experience

 Offering and selling organised tours, cruises, flights and excursions
 Providing expert advice on Balkan region according to client's
    preferences
 Handling the entire booking process, amendments and cancellations
 Supplying clients with all relevant information and booking
    documentation
 Taking payments, producing confirmations and invoices
 Handling customer complaints and proving satisfactory solutions with
    minimum supervision
 Working towards the targets within fast-paced environment

 Providing a warm welcome and first class service up to American
    standards, assisting the clients in joining the tour
 Promoting and selling excursions around the city of London and
    entrance tickets for different venues
 Working towards the sales targets, providing tourist information
 Giving direction, advising on places to visit, opening times and
    admission fees, administration duties
 Independently ensuring the smooth running of hospitality desk, tour
    arrivals, returns and departures
 Handling complaints and providing satisfactory solutions

 Taking reservations over the phone, email and fax
 Handling the mailbox and ensuring exceptional and friendly
    communication with clients
 Liaising with travel agents and third parties
 Keeping up to date on all hotel products, services, pricing and
    promotional offer
 Upselling room types, extras, promoting hotel facilities including Spa
    and leisure
 Increasing and optimising room sales in line with hotel policy and
    adapting to customer’s needs
 Working towards hotel’s targets
 Following up administration of reservations department
 Preparing the morning meetings, producing daily revenue report for
    the Area Revenue Manager
 Taking the payments and deposits, managing the workload
 Supervising execution of the tasks

 Welcoming guests to the hotel in a polite, friendly and helpful
    manner
 Taking and managing group reservations, offering the rates and
    maximising hotel revenue
 Issuing contracts and proforma invoices
 Maintaining a strong and friendly relationship with travel agencies
 Taking reservations over the phone, email and over the Hotel’s desk
 Providing hotel & tourist information
 Keeping up to date on all hotel products, services, pricing and
    promotional offers