It processes and operation manager

•	IT consultancy for development ITIL Processes
•	Critical incident resolution leadership
•	Tool costumization
•	Change Management

•	IT consultancy for development ITIL Processes
•	Processes implementation
•	SLAs defiition
•	Tool costumization
•	Change Management and Management of Change

•	Member of PABs VW Group
•	Head of IT Service Desk
•	ITIL Processes Owner
•	Definition, implementation and improvement  of ITIL processes
•	Change and Configuration Manager
Main Achievements:
•	I Implemented for first time in SEAT History the Change Management  Process 
•	Due this Process implementation there was no more “red bullet” in the annual Financial Audit related with the lack of traceability of the Changes into de Company

•	Definition and development of all  ITIL Processes (Service Support  & Service Delivery) 
•	Creations of Operational procedures.
•	Coaching in ITIL for the Managers.
•	ITIL Trainer  for internal  Staff.
Main Achievement:
I Provide training to more than 100 internal employees in order to obtain the ITIL Foundatios certificate.

Two main Projects:
Ministry of Environment
•	 Definition and Implementation of Configuration and Change Management Processes.
•	 Service Support  tool implementation (Remedy).
•	 Tool and ITIL Processes Trainer.
Main Achievement:
I implemented the Processes and was the first Public Administation with Procceses based in ITIL implemented

Caja Madrid (Bank)
Processes Senior Consultant
•	Definition  (logical design) of the Incident, Problem, Change and Configuration Processes.
•	ITIL and tool (HP Service Desk) Trainer
•	Collaboration in the definition of the physical design and implantation of these Processes
•	Creation of operational procedures

	TELEFONICA MOVILES ESPAÑA, Telecommunications, Madrid (February 2006-September 2006) 
Processes Senior Consultant
•	Definition and development of all  ITIL Processes (Service Support  & Service Delivery) 
•	Creations of Operational procedures.
•	Coaching in ITIL for the Managers.
•	ITIL Trainer  for internal  Staff.

	ECCO GRUPO DE EMPRESAS, Consulting. Madrid (October 2005-February 2006)
Main Accounts Manager
•	Head Hunting
•	Costumer negociations
•	CRM


	GRUPO AUNA, Telecommunications, Madrid (2003-September 2005)
Problem Manager
•	Collaboration in the process definition and implementation 
•	SLA s Follow up
•	Process CSI
•	ITIL and tools (Remedy) Trainer


	AMENA-RETEVISIÓN MOVILES, Telecommunications, Madrid (2002-2003)
System Analyst
•	Responsible for the technical groups of UNIX administration, Data Bases administration and Backup&Restore team.
•	SLAs Follow up
•	3th level scalations

•	Change Management Process definition
•	Configuration Management definition
•	Change Management Process Pilot implementation
•	Configuration Management Pilot implementation

CERTIFICADO
He finalizado el curso de ITIL V4 Leader Digital & IT Strategy, pendiente de la realización del examen de certificación

	ITIL V4 Managing Professional (AXELOS)
	ITIL Expert V3 (EXIN)
	SCRUM MASTER Certificated (European Scrum)
	ISO/IEC 20000 Manager Certificate (EXIN)
	Master in Quality Management
	COBIT
	AIX administration (IBM Certificate)
	UNIX (Universidad de Alcalá de Henares) 
	W2000 administration (IBM Certificate)    
	AIX user (IBM Certificate)  
	Windows 2000 (E.C.F.)
	Oracle (E.C.F.)		    		    
	UNIX (E.C.F.)
	Remedy
	Patrol
	Control-M
	Solarwins
	Lotus Notes
	Clarify					
	Network: Creation and configuration TCP/IP networks under AIX (IBM Certificate)