It operations field service engineer

Team leader of client Service desk level 1 and 2
Support all the user of the company 
Help and support the other regions service desk team (APAC, LATAM).
Detect any opportunity for the customer to improve the homemade solutions.
Support end user 
detects any possible vulnerability in the customer site.
After hours support 
Word wide support 

Part of Unix team responsible of administration and maintenance Banc Sabadell platform, for the Migration and integration between  the banc and the new banc TSB
As Admin I was responsible for the proactive action as Software update and firmware update do the coordination with the different departments part of the banc and the project
Create and manage virtual and physical servers with Linux, and HPUX OS
Do the migration and integration without being aware of the timing and SLA according to with the customer 

- Responsible to schedule all the proactive activities with all my assignment clients and help them to find the best solution for some new requirements or improve the current environment.
- Responsible to resolve the reactive situation in the customer sites always taking care fulfill the SLA
- Engineer with some public and private client assigned 
- Responsible to schedule and execute all the proactive activity in the clients domestic and international 
- Support the comercial department in the necessary cases.
- Do the hardware and Software installation
- Software configuration according to the best practices and user request 
- Support the customer local or remote 

Responsible to take the center up and running with all the windows and
UNIX system up to date, also de the network configuration and installation
all keeping in mind the end user support

manage and resolve the problem looking the best way and whit out an impact

Educacion tecnica en el area de la informatica