Hostess / publicity work

Collected customer feedback and made process changes to exceed customers satisfaction goals. 
Made reasonable procedure exceptions to accommodate unusual customer requests. 
Provided accurate and appropriate information in response to customer inquiries 

I made the whole organisation about order processing. Responsible for writing the §57 survey of the cars in Austria. Processing and finish bills. Controlling the time tracking of the employees. Also telephone service scheduling agreements and rental car transfers. 

Its a key-system company for Hotels, Companies and private customers. I managed all incoming and outgoing emails and calls, made orders and as well edited them. End controlls of the orders before they go out to the customers. 

I handeled and distributed all incoming and outgoing emails and calls. Also i had to do PowerPoint presentations for certain tasks. 
Help people with registrations for the school. 
Created and maintained computer and paper-based filling and organisation system for records, reports and documentation