Gerente de proyecto / experta en servicios

- Knowledge management and Content creation: Managed transitions in operational aspects by collecting contractual information from the customer´s side, and creating revised technical manuals based on the analysed data that now is used companywide.
- Implementation of new processes: After ensuring that all processes are aligned with the contractual requirements, automatized manual processes and ensured full team engagement resulting in improvement of processes by 30%.
- Claims Management: Performed root cause analysis on process escalations, offering different solutions to the internal or external customers, then implementing processes leading to successful resolution.

- Providing dedicated technical support to customers from five different contracts, including software installations and repairing, dispatching tickets between Support Teams while keeping a 98% average of personal quality and a progressive performance.
- Training coordinating; provided technical training sessions for new joiners, supervised their performance and personal quality.

- Lead international projects with high turnovers while controlling a team of 38 direct and indirect members, met timelines and milestones of multiple ongoing projects as required. Organized planning in terms of production throughout contractors and suppliers.
- Tracked, executed and released projects to production side by driving the planning, budget, project definition, schedule, resources and technical decisions. Evaluated technical data, implemented them into the project within the defined budget and delivery terms.
- Maintained close relationships with internal team leaders to ensure the understanding of quality management objectives and expectations; worked closely with purchasing department in order to find cost effective alternative solutions resulting in 7% decrease on material costs.

- Crisis management and Strategy planning: Implemented a complex variety of aerospace related products and services and entered different sectors in order to decrease sales risk, thus brought new vision for the company.
- Account managing: Organized and lead customer meetings based on project development reports.
- Kept existing, and built new trustable relationships with customers; expanded the number of business partners from 3 to 10 by participating in 5 international exhibitions. Therefore our turnover increased by 20% in 5 years.