Especialista de Aplicaciones, Ventas, Marketing, Customer Care

Management of internal customer database and customer-centric operations to assure customer's satisfaction under quality norms.
Application of technical and functional knowledge assisting customers (Eg. with online chat module Zendesk, phone, email, etc).
Resolution of customers’ escalated issues and complaints in cooperation with the Technical Department and daily communication
with foreign customers (different geographic regions).
Preparation-testing of lab instruments/ custom SW and setup customization of LAMBDA instruments, based on customer’s needs.
Execution, discussion and design of experiments for new custom specific applications according to customer project’s needs.
Market needs analysis based on competitive intelligence. In-depth discussions, shadowing of decision makers & end users.
Interviews’ organization with brands representatives to integrate Third party instruments in LAMBDA setups.
Guidance and mentoring of area managers to warranty the relationship standards with customers and tasks assigned.
Planning and schedule of tasks/priorities, while providing technical expertise as requested.
Content creation for digital and inbound marketing activities of the LAMBDA Laboratory instruments. Translation of technical
documentation and handling of documents for public tenders (Instruments: Bioreactors, fraction collectors, pumps, among others).
Collaboration with the marketing team to promote the application of strategic concepts and action plans of content marketing. Lead
Generation. Oversees development of marketing plans/product strategy.
Prospecting and engaging customers within the assigned geographical territory. Management of all customer relationship aspects.

Lead and development of new research projects (Natural Products, Alellopathy, Molecular Genetics) and promoting these
opportunities to relevant colleagues. Supporting staff in preparing grant and commercial applications.
Building and growth of effective networks among national and international institutions (Chilean and Italian universities).
Teaching and Tutoring for undergraduate (BSc Degree) and postgraduate (MSc Degree and PhD) programs.

Downstream Processing: Purification of Plant Expressed Proteins (Eg. Native and Recombinant (Antibodies)).
Validation of Laboratory Techniques: Immunotechniques (ELISA, Western Blot). Generation and Purification of Monoclonal
Antibodies from different sources.
Design and Optimization of Purification Processes at different scales (ATPE, Affinity Chromatog, GF, IEC, HPLC, SDS-PAGE).

Oversees the development of projects associated to the conventional and non-conventional uses of tobacco.
Collaboration on the development of quality control assays of smoking products and new research lines.
Execution of research related to the non-conventional uses (Eg. biocides search for post-harvest plague management).
Development of new products for tobacco Premium market and analytical techniques for QC of commercial products.
Purification and design of new protocols for the Ribulose 1,5-biphosphate carboxylase oxygenase (RUBISCO) protein.
Studies of tobacco species for selection of suitable individuals for potential large scale purification of RUBISCO.

Doctorado en Ciencias Biológicas enfocado al Desarrollo y diseño de procesos de purificación para la anticuerpos monoclonales expresados en plantas y empleados como inmunoreactivos en procesos de producción de vacunas. 

Maestría en Ciencias Biológicas.
Determinación de la variabilidad genética en plantas provenientes de poblaciones naturales y de métodos de propagación vegetal. 

Licenciatura en Ciencias Biológicas.
Especialidad: Bioquímica y Biología Molecular.