Director of pmo, head of operations, key account manager, senior account manager, business development manager

•	Account Commercial and Sales responsible for all Key Accounts in Senegal Cluster countries, namely Senegal, Mali, Sierra Leone and Guinea Conakry to driver and ensure business growth, increase market share and profitability. Profit and Loss responsibility for ~35 MUSD business.
•	End to end accountable for creating the Account Plan, Strategy, Sales funnel, opportunities that generate profitable sales and driving the business across all Key Accounts within Senegal Cluster.
•	Business Development driver for potential customers within Senegal Cluster.
•	Responsible for building and maximising customer relationships especially at C-suite level as well as loyalty through continuous engagements and customer focus.
•	Lead the commercial teams during RFP and global tenders to secure key, strategic and profitable business deals.
•	Member of the Leadership team for Senegal Cluster and extended Leadership team for Customer Unit West Africa.

•	Acting country KAM and Managing Director for Ericsson DRC towards all customers in DRC, overall business portfolio size of more than 50 MUSD. 
•	Assigned to drive Business Development and sales in DRC with potential business customers.
•	Member of the leadership team for Central Africa hub and extended regional Leadership team for Sub-Saharan Africa. 
•	Overall responsible for Ericsson’s services delivery and sales in both countries DRC and Congo-B.
•	Managing and building of customer relationship at CXO levels as well as their direct reports.
•	Develop and grow Ericsson's business in both DRC and Congo-B with the respective country KAMs.
•	Ensure that all contractual deliveries are fulfilled towards all customer accounts in both countries, DRC and Congo-B. (Orange DRC (formerly TiGo), MTN Congo-B, Africell DRC, Airtel DRC)
•	Responsible for ensuring end to end operational performance towards the multi-country accounts according to agreed targets. 
•	Ensure that the portfolio is managed and that projects within that portfolio are progressing according to schedule.
•	Line manager for all services delivery staff - 22 resources.
•	Increased deployment productivity by 80% during 2015, best record in Ericsson DRC.
•	Increased NS for Ericsson DRC by 14% Y-o-Y in 2015.
•	Improved customer satisfaction by 8 points Y-o-Y, as well as overall feedback, perception and relationship with our main customers in DRC according to 2015 and 2016’s customer satisfaction survey.
•	Lead Contract Fulfilment responsible (Services sales responsible) within the sales team for Ericsson’s first HDS8000 contract, IT converged cloud deal for Millicom Africa in 6 African countries; the deal was awarded to Ericsson in 3 countries resulting in Sub-Saharan Africa’s first ever IT Converged cloud project.   

•	Manager for Zain’s Core network operations across the Kingdom of Saudi Arabia.
•	Managing of Zain multi-vendor managed services operations, mainly focusing on Core network domains 
•	Participated in 40% OPEX savings for Zain KSA.
•	Managing vendor SLA’s as well as network and operational KPIs.
•	Set the departmental strategy ensuring it is in line with corporate and business strategies.
•	Ensure the department’s readiness to cater for Zain’s marketing and market requirements.
•	Member of Zain Operations Leadership team
•	Main interface with commercial departments ensuring awareness of upcoming products/services.

•	Customer and Total Project Manager for core and system integration projects with budgets varying from 500K to 11M Euros for different operators with in RMED region.
•	Contract Fulfilment Responsible (CFR) for business opportunities and for services scoping/costing.
•	Continuous management of project’s scope (to avoid scope creep), cost, time/schedule, risk and resources.
•	Defining the adequate and most suitable delivery models with local and global competence domains to ensure high efficiency and performance with lower costs. 

GLOBAL ACCOUNTS (Ericsson Clients)

PROGRAM MANAGER - MarocTel Account, Rabat, Morocco							   	Feb 2013 – Aug 2013
•	Program Manager for the IMS/RCS/BCS and TSS Core modernization project for MarocTel with a total business value of 11M Euros. The project is considered as a Top-Key project in RMED region.
	
CUSTOMER PROJECT/PROGRAM MANAGER Vodafone España, Madrid, Spain			Jul 2011 – Feb 2013
•	Customer Project Manager/Programme Manager for IMS and IP/MPBN Core network modernization projects including SW upgrades, HW swaps and new site introduction with budgets ranging from 500K to 2.5M Euros. Three key projects were delivered with up to 20% cost saving and 1.5 months before schedule.

CUSTOMER PROJECT MANAGER Vodafone Global Account, Madrid, Spain		          Jan 2011 – Jul 2011
•	Customer Project Manager (CPM)/Contract Fulfillment Responsible (CFR) for Core sales opportunities and projects for Vodafone Global Account. Sales opportunities and project budgets ranging from 500K to 3.5M Euros.

MSS EXPERIENCED SERVICES ENGINEER/SOLUTION ARCHITECT - Global Services Delivery Centre (GSDC) - Ericsson España, Madrid, Spain													         Jan 2009 – Jan 2011   
•	Technical Leader and Coordinator for delivering complex Core projects.
•	Identify/lead technical sales opportunities. Solution & services scoping/costing during pre-sales.
							
CORE TEAM LEADER - Ericsson Sudan, Khartoum, Sudan     						             Jun 2006 – Dec 2008                 
•	Support, integration, SW upgrades and HW Swaps for Zain and MTN Sudan and Vodafone Egypt.

Specialization in Telecommunication