Customer support / coordination / assistant manager

•Providing knowledge-based expertise and consultation 
•Serving as a liaison between the customer, external suppliers, Gore laboratories and manufacturers
•Identifying and anticipating the needs of the customer.
•Training and support
•Complaint resolution
•Providing GORE-TEX technical support.
•Warranty handling
•Salesforce
•Extensive online research. 
•Social Media via Social Studio

•Resolving incoming enquiries'
•Receptionist - customer greeting during events
• Data management using Excel and CRM
•Maintenance of student records in both hard and digital formats 
•Coordination of relationships between Students and partnering Universities 
•Complaint handling  
•The preparation of various meetings / coordinating diaries and travel arrangements 
•Online Zendesk chat supervision
•Full administrative enrollment and student loan application processing

Freelance / Rolling temporary contract

•Dealing with incoming inquiries via telephone and email
•Liaising daily with tradesmen and consumers via email and telephone 
•Management of large client and supplier databases using Excel and CRM Dynamics 
•Maintenance of customer records in both hard and electronic formats as required 
•Liaison and management of relationships across both internal and external teams 
•Complaints handling  
•Management of mail 
•Processing and management of payment schedules.

Freelance / Rolling temporary contract

•Positive and professional approach were imperative. 
•Creating, implementing and overseeing communications and problem resolution between DHL and Boots Ltd. 
•Continual effective communication between DHL and over 200 Boots stores within the East Midlands CDC 
•Database management 
•Receive and resolve problems and/or complaints implementing necessary changes to schedules, routes, drivers or stock collection/delivery as necessary.

Freelance / Rolling temporary contract

•Take on complaints from Resolution Managers as an escalation point 
•Review the handling and resolution of the complaint and either uphold the original decision or offer a different remedy 
•Apply a consistent approach to each internal complaint review, whilst treating the customer as an individual. 
•Enable the customers confidence in the conclusions and impartiality of my decision making. 
•Provide feedback to Resolution Managers and customer facing colleagues to be better able to resolve complaints in the future.

•Assisted with the extensive research and organisational needs of a Business Start-up
•Administration Organisation
•Office services coordination
•Stock Control. 
•Data Maintenance 
•Customer Relations. 
•Marketing 
•Production

Responsible for all of the administrative and management activities that facilitated the smooth running of both the Sao Paulo and Rio de Janeiro Sales offices. 
•Arranging International travel, meetings/appointments 
•Hiring, training, supervising and monitoring of staff 
•Vice President schedule management 
•Database management 
•Extensive research and the Creation of new sales leads.  
•Premium Customer Service 
•Maintained effective communication between the Head Office in Abi Dhabi and the South American Offices.

Responsible for the time-sensitive planning, coordination, organisation and control of the manufacturing processes needed to produce a top-selling magazine. Duties included: Overseeing the entire Production Process. 
•Production schedules and Pagination/flat-plans. 
•Monitoring product standards and implementing Quality-Control programs 
•Archiving and database management. 
•Hiring, supervising, training and motivation of team members.
•Advertising coordination
•Stock control / magazine issue archiving
•Quality Control
•Copy / image chasing