Customer service supervisor

•	Coached, mentored and developed over 4,000 junior members of staff over a period of 5 years.
•	Generated daily and weekly reports on individual and collective Performance Assessment, Product and Service Review.
•	Led and managed teams of up to 25 staff from different cultural backgrounds on board Emirates flights.
•	Conducted Auditing on compliance of Corporate standards on Product, Safety and Customer Experience.
•	Proposed and helped implement efficiency and cost optimization strategies alongside different stakeholders of the Group, including the Catering Department and Operations, such as the optimization of aircraft loading configuration, improvements of ground and on board products and procedures.
•	Received regular Customer and Peer formal reviews complimenting Leadership and Service Delivery (evidence available upon request).
•	Managed successfully several security and safety related incidents on board.
•	Consistently enhanced customer experience, producing flight reports to address passenger concerns and recommend remedial action.

•	Ensured excellent customer experience on a day to day basis, with an effective and hospitable presence as leader of the operation.
•	I was successful at overseeing all aspects of the customer service, front and back of house.
•	Concept was oriented towards a young vibrant business-type customer base, who were regulars at Rocio, from the nearby office towers in the Sevilla city centre.
•	Attained consistent online reviews on TripAdvisor, which earned Rocio an award for Highest-Rated restaurant for its size range in Sevilla over the course of one week.
•	I led a team of five staff, from back to front house; regular on the job training delivered as and when required; continuous training of junior staff, coaching and mentoring.
•	Managed all merchandising, replenishment and inventory decisions to drive growth.
•	Increased operational efficiency by leading staff development and business planning.
•	Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development.

•	In charge of teams of up to 5 staff, ensuring all corporate and Civil Aviation standards were met and respected.
•	Completed pre-flight briefings to a crew,, ensuring all crew were up to date with flight safety requirements.
•	Responsible for the safety, well being and all food and beverage service requirements for approx.
•	Received regular Customer and Peer formal reviews complimenting Professionalism and Service Delivery (see attached examples).
•	Meticulously monitored, created and oversaw customer experience, resulting in high customer satisfaction rating
•	Attended training opportunities to keep up to date knowledge on international and national aviation regulations.

•	Initiated my activity in Carrefour Hypermarket by being a client facing Cashier Operator, for one year.
•	I was doing shift work, and operated in a facility of about 10,000m2 which hosted a total of 50 cashiers.
•	On my second year at Carrefour I took a position at the Customer Relations Desk as Customer Service Supervisor handling product exchanges and customer complaints.
•	Promoted to Sales Supervisor on my last two years, in which I was in charge of managing a total of 50 cashier operating staff.
•	Checked shop merchandise regularly to verify proper display and replenishment.
•	Promoted exceptional customer service by engaging clients on sales floor.