Customer service adviser with english, team leader, supervisor,

Handle inbound/outbound calls from customers regarding their accounts which have fallen in arrears. Understanding their current situation, working with them to put in place affordable payment plans in conjunction with litigation processes. Carrying out regular reviews to make sure each payment arrangement is suitable for every customer.
 Understand customers financial situation and provide range of solutions to consider to avoid legal action
 Present the benefits of clearing outstanding accounts
 Support customer in choosing the right solution Follow relevant legislation and polices (CSA Debt collection guidelines, The Lending Code, SRA Solicitors Regulation Authority; codes of practice and in-house policies and procedure)
Develop an understanding of the litigation procedure
 Recognise complains and escalate such account as appropriate

Administration and call handling support for customers of Jet2.com who have queries relating to pre-travel timescales. Work within a strong team unit in a call center environment.  Answer and resolve inbound customer queries by telephone. Effectively manage any pre-travel amendments to flight and holiday bookings.  Take card payments. Provide excellent communication skills. Be well-organised, flexible and have outstanding attention to detail.

Deliver excellent Customer Service by dealing with individual cases in a professional & efficient manner in live chat, email & phone calls.
 Achieved 80 - 90% customers satisfactory survey rate based on 40-45 calls per day.
 Project a positive image of the company by having the necessary product/procedure knowledge to service customers.
 Spot opportunities to provide information that customer may require at a later stage.

Ensuing the highest standards of food/beverage service.  Dealing with & resolving customer complain – handled all quires and client feedback in a professional manner  Coordinating front/back of house operations. Communicating with the kitchen staff to ensure efficient food service  Preparing weekly reports & staff shifts, operating with money: daily cashing up, banking, payroll  Keeping control of food and labor cost. Maximizing all business opportunities to drive sales  Ensuring Health and Safety and hygiene procedures and standards are maintained  Responsible for recruiting, training and developing restaurant staff  Developing, implementing and managing events (Christmas parties, birthdays, PR events)  Ensuring that employees reach their full potential trough constant evaluation, coaching & training  Maintained the inventory for the stationary and made purchases accordingly
 Forecasting spend/revenue and using different types of systems – FnB shop-purchasing system, Fourth hospitality – HR and payroll; EPOS system, Aloha operation system; Wizzard Cloud – invoice system; ResDiary- reservation platform, Pronett platforms

Writing legal articles by doing deep legal researches and data analysis
 Having 28 legal publication on www.pravatami.bg which accumulates 2 500 000 visitors annually
 Participating in national TV and radio programs, public speaking events  Organizing and coordinating social project activities as PR campaigns

Providing consultative & administrative juridical services
 Preparing customers’ case analyses by doing legal researches and case studies
 Working in cooperation with governmental institutions, NGOs & clients from different social groups
 Organizing & leading workshops, public meetings and staff trainings; working with medias
 Preparing business trips and hosting foreign clients, Providing English translation & interpretation

Coordinating team performance and providing professional assistance when is needed by developing a detailed project action plan and providing great atmosphere for work  Monitoring program progress and budget control by ensuring that all tasks are delivered efficiently on time within scope and budget  Preparing weekly and monthly reports and checking all relevant documentation is updated
 Recruiting specialists and attracting partner organizations  Working directly with project’s target group – 70 children at age 6 -18 years old by providing educational workshop applying learning by doing tools  Organizing and leading training programs for volunteers