Customer service

Being a first contact person between larger customers and UPS. Manage all delivery and billing requirements through telephone calls or email from international customers (Dell, HP, Schenker, Honeywell, UPS SCS, Nike, Foot Locker and Philips medical) regarding their UPS preferred accounts. Running monthly reports to provide customers an overview of their monthly transactions. Logging queries (complaints) regarding invoices. Taking action on queries and investigating within a time frame of one week. Supplying feedback to customers if required. Dealing with larger customers on an intimate level. Maintain computerized tracking for deliveries and one-to-one client contact with the customer to ensure they received the highest standard of service. Monitor delivery difficulties and initiate improvements. Open investigations for damaged & lost packages and act adequately on urgent escalations and developed and maintained a filing system accordingly.

Answer calls directly from Dutch speaking customers and resolve customer queries correctly and in a timely manner. Solving customer queries regarding invoices and discounts. Processing weekly reports accurately and correctly. International Additional Freight contact for UPS NL in relation to invoices and in authorizing incoming invoices, audit and assign queries to the different departments within the company. Audit and assign the queries to the other team members, verifying the rebill paperwork of fellow team members by checking the history process and make corrections by logging queries. Debit or credit invoices to ensure no duplicate work is caused. Notify other departments of their errors so incoming queries are reduced. Educate customers of their errors

Processed information into computer databases for effective record keeping. Organizing files and collecting data to be entered into the computer. Analyzing the data for errors. Processing registrations of guest workers, reviewing patients´ accounts and process adjustments of their insurance policies through detailed electronic insurance records.

Welcome visitors by greeting them, in person or on the telephone; answering or referring inquiries. Direct visitors by maintaining employee and department directories; giving instructions. Maintains security by following procedures. Processing registrations and surveys. Archiving documents and passing on technical assignments.

Conduct in-dept surveys by phone (NL, EN or FR) and collect data, using questionnaires regarding different products like heating, insurances, telephones, etc.   

Maintained up-to-date knowledge of travel products including cruises, tours, airline reservations, car rentals, travel insurances and hotels. Organized group travel for families and incentive travel for companies. Interacted daily with customers, tour operators, airlines by telephone, email and written correspondence. Did site inspection tours of resorts and attended travel events to keep my industry knowledge current. Developed and maintained outstanding relationships with clients and exceeded their expectations for customer service while securing their travel arrangements. Carefully listened to and assessed clients´ needs in order to create a match for their vacation plans. Collected payments from customers and dispersed monies to vendors in a timely manner.  

Maintained up-to-date knowledge of travel products including cruises, tours, airline reservations, car rentals, travel insurances and hotels. Organized group travel for families and incentive travel for companies. Interacted daily with customers, tour operators, airlines by telephone, email and written correspondence. Did site inspection tours of resorts and attended travel events to keep my industry knowledge current. Developed and maintained outstanding relationships with clients and exceeded their expectations for customer service while securing their travel arrangements. Carefully listened to and assessed clients´ needs in order to create a match for their vacation plans. Collected payments from customers and dispersed monies to vendors in a timely manner.  

Maintained up-to-date knowledge of travel products including cruises, tours, airline reservations, car rentals, travel insurances and hotels. Organized group travel for families and incentive travel for companies. Interacted daily with customers, tour operators, airlines by telephone, email and written correspondence. Did site inspection tours of resorts and attended travel events to keep my industry knowledge current. Developed and maintained outstanding relationships with clients and exceeded their expectations for customer service while securing their travel arrangements. Carefully listened to and assessed clients´ needs in order to create a match for their vacation plans. Collected payments from customers and dispersed monies to vendors in a timely manner.  

Maintained up-to-date knowledge of travel products including cruises, tours, airline reservations, car rentals, travel insurances and hotels. Organized group travel for families and incentive travel for companies. Interacted daily with customers, tour operators, airlines by telephone, email and written correspondence. Did site inspection tours of resorts and attended travel events to keep my industry knowledge current. Developed and maintained outstanding relationships with clients and exceeded their expectations for customer service while securing their travel arrangements. Carefully listened to and assessed clients´ needs in order to create a match for their vacation plans. Collected payments from customers and dispersed monies to vendors in a timely manner

Welcoming visitors by greeting them, in person or on the telephone; answering or referring inquiries. Directing visitors by maintaining employee and department directories; giving instructions. Maintaining security by following procedures; monitoring logbook. Manage room bookings (reservations) and deal with requests from guests like complaints and/or remarks and provide an adequate response. Carried out all operations concerning guest arrival and departure in compliance with internal procedures. Passed on information as necessary to other departments (floor, staff technical.) and to other members of the front desk team. Handled reservations, archives, invoices, payments and activities on PR-department and at the restaurant.

French, English, translation, law, economy, ICT, business writing

French, German, English, Dutch, touristic information, business travels, company management, product knowledge