Call center manageer - account manager

Achievements:
o	Business growth, winning all EMEA business
o	Financial performances overachieved
o	Operational performances achieved after full migration of business
o	Transforming business partner to promoters 
 
			     Tasks:
o	Responsible for management and control of key metrics for international client
o	 Allowing the Client to achieve better value from the contact center whilst improving the existing quality levels and metrics across 6 sites on 3 continents
o	 Commercial and contractual agreements 
o	 Ensure client and internal budget achievement
o	 KPIs analysis/review in order to take actions where needed
o	 Forecast/Hire plan review
o	 Manager of the Product Specialists team
o	 Implementation/improve processes
o	 Support and align the WoW across the Sites
o	 Training review