At. al cliente, admin, comercial

Managing the EMEA portion of the CA Software Compliance Program: Maintain productive relationships with CA customers by helping them manage and optimize their enterprise software investments and make the most of their software assets. Understand customer challenges in managing CA software deployments. Know and understand specific CA domain products, how to identify the solution to best meet the customers' business needs and how to appropriately position the CA domain solution with customers. Customer qualification by looking at opps on SFDC, contracts review, add new deals on SFDC, collaborate with Presales resources and Sales Team for addressing concerns and uncover potential opportunities for capacity/new business, KPMG interaction (weekly calls), regular remote calls with customers for general assistance and follow-up. Program presentation to internal/external customers, facilitate CA Product Management/KPMG discussions or report products issues to PMs. Update systems with accurate entitlement counts. Engage with Legal/Finance/Contract Management for assistance with audit settlement language. Make sure new deals are properly forecasted on SFDC.   Manage and optimize the overall customer experience. Leverage network, knowledge of business process and sales expertise to create and nurture customer relationships and influence key decisions makers. After the assessments proactively contact accounts to ensure products have been fully adopted, license counts are accurate and customer is satisfied.

Responsible for oversight of indirect partner and customer data management. Address pre-sales technical and commercial enquiries from resellers and CA partners, assist distributors with general enquiries, Barf, maintenance renewals and refunds, production of zero-billing legal documents. Process orders and issue escalations. Back-office role (RMAs, Name changes, OLP Name matching). Plan, devise and deliver licensing/support online training to new joiners. Create and update support procedures and service data management, provide feedback for potential Web Content. Increase awareness of new policies, technology and products, keeping team updated. Identify and communicate call center best practices to ensure the needs of the customer are being met. 

Process customer’s orders into SAP systems ensuring the quotations and contractual arrangements are honoured. Process order confirmations from suppliers and liaising with other departments where necessary. Provide customer invoice payment support, assist with customer accounting processes and related queries. Process debit/credit notes, memos in SAP, Order stock from suppliers and tracking the delivery to the hospitals. Track down overdue items and assist in effectively resolving any issues that may arise. Effectively manage delays related to customs, etc.

Provide technical assistance with software licensing errors, troubleshoot Software license issues and keys generation; Translate technical surveys in SATMETRIX. 

Welcome guests, promoting and selling beauty products, carrying out various financial and administrative duties, booking appointments, drawing up bills. 

Maintain telephone operations, arrange and coordinate travel arrangements, ticketing, hotel reservation, pick-ups from airport, one day trips & itineraries. Coordinate events and meeting room reservations. Perform accounting tasks such as accounts receivable, accounts payable,  assist spa service providers, answer the telephone, schedule SPS appointments, sell products and spa services, General office work (i.e.: data entry, copying, faxing, etc.) as required.

Promote the accommodation and conference facilities, supervising the cleaning staff and liaising with night security staff. Organising, preparing and providing all facilities, hospitality and other activities required by customers. Organize tours and one-day trips.  

Make boarding announcements, assigning seats, handling standby passengers, monitoring jet way doors during deplaning and enplaning and assisting in customer service duties. Lost and Found. 

Actively sell women's clothing and accessories collections, strive to confidently dress customers, building strong relationships with them, offering style advice. Proactively try to improve sales performance.

2003/2005	Bachelor of Arts (Hons) in Media Arts with Advertising from the Thames Valley University, London (UK)
2001/2003 	Certificate in Higher Education in International Business from the European School of Economics and the Nottingham Trent University (UK)