Airlines, travel and tourism sector.

June 2017- September 2016  HALCON EMPRESAS & FCB IMPLANT -Corporate Travel Agent -

- Tailor-made travel arrangements and cost management for a client portfolio. - Booking Air, Car, Hotel and Train services. Meetings and Events.    - Billing.    


January 2016- September 2015  VUELING AIRLINES   -Groups Booking Administrative-  

-  Assiting travel agencies and individual customers concerning  group reservations,ticketing issues... -  Special groups management (orquestras, students, handicapped, seniors).    


April 2015 - November 2014    CONSULATE OF THE UNITED ARAB EMIRATES  -Assistant Public Relations-    

-  Department administrative organisation.   -  Travel Arrangements and events assistant.   -  Diplomatic Pouch and Cargo.   -  Meet and Greet for VIP’s.    


November 2014- May 2011    SINGAPORE AIRLINES -  Reservations and Ticketing Officer- 
 
- Servicing SQ clients, KrisFlyer& PPS Club and Star Alliance Members.      - Direct sales of tickets and ancillaries, issuing / reissuing tickets and EMD’s, direct and indirect refunds, D.A, Staff          a     travel tickets, MEDA, AVIH’S...    - Handling complicated and difficult customer issues, flight disruptions, complaints management.   - Ad-hoc reporting. - Groups Department Coordinator –  -Management of all groups requests for Spain and Portugal.  


Novembre 2010- July 2009  TMB TOURIST BUS BARCELONA  -Tourist Bus Agent -  

Giving multiligual information to customers about Barcelona. - Selling bus tickets and daily closing. - Organising queues and available seats on the bus. 
 

1- October 2014     4-days course                 
1-Servicing Krisflyer members.   
SIA Training Center, Singapore Airlines, Singapore

2- May 2012           2-week course
2- Altea Reservation Desktop system    
SIA Training Center, Singapore Airlines, Singapore.     


September 2006 – June 2010   Diploma in Tourism Management  
CETT,University of Barcelona, School of Tourism Managment.