Recepcionista/ secretaria/ administrativa

TV and HI-FI sales

AREAS OF EXPERTISE: Up selling, Promoting hotel facilities, Customer service, Hospitality, Supervising, Resolving guest disputes, Greeting guests During this period I implemented my training for the Hospitality Receptionist Course. I was responsible for providing a friendly welcome & high-quality service over the phone to guests arriving at the hotel. Constantly portraying a highly professional image of the hotel & paying particular attention to guest satisfaction & efficiency. 
Duties:
·      Welcoming guests to the hotel in a polite, friendly and helpful manner. 
·      Performing the check in procedures. 
·      Dealing with late arrivals and assisting with early check-outs.
·      Check out departing guests using the hotel’s accounting system.
·      Taking payment from guests in the form of cash or credit cards. 
·       Answering telephone inquiries promptly & professionally & transferring calls on. Being a point of contact for guests should they have any queries. 
·       Operating switchboard and directing calls appropriately. 
·       Supervising the wellbeing and satisfaction of clients.

Provided exceptional customer service experience by greeting, listening and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products from luxury retail brands such as: Roberto Cavalli , Philipp Plein, Versace, Michael Kors, Moschino, Liu.Jo, Guess, Mario Valentino, Armani Exchange... 
Duties: 
·       Guaranteed cross and up-selling for all product categories. 
·       Discuss with clients and give advices on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products. 
·       Built and strengthened relationships with customers, deal with different nationalities and personalities and put always the customers at ease. ·       Ensured the achievement of individual and Store goals, enhancing and developing the business. 
·       Contributed to manage the visual display of the products in accordance with visual standards and ensured store functional maintenance and appropriate levels of products on the sales floor.
·       Restocking products.