TECHNICAL SUPPORT ENGINEER IN BARCELONA

Descripción de la oferta de empleo

We are looking for a Technical Support Engineer/Programmer to join our team in
Barcelona for the Google EGS Team.

You will be working for our support team for Google which supports G Suite -
an integrated suite of secure, cloud-native collaboration and productivity
apps like Gmail, Docs, Drive, Calendar & Meet for Business clients.

As a Technical Support Engineer your main responsibility will be to provide
outstanding technical support.
This support will be mainly focused on API
related topics and networking environments on customer side.


**Technical Support Engineer**

** **

**Your duties** ****

The main responsibility in this role is to provide outstanding technical
support for the Google G Suite customers as well code fixing and/or rewriting.

The right person for the role will be able to follow a logical troubleshooting
path, navigate through ambiguous problems, collect relevant information,
create a hypothesis and test or reproduce issues without jumping to
conclusions.
You should be able to perform troubleshooting of systems or
applications involving multiple technologies or protocols.

**We offer to you**

• Permanent contract

• Total Salary in first year is €29,110 per year, which includes.
€24.

gross/year Basic salary + up to 3.
€ gross/year Bonus + Restaurant card
(€1540 per year)

• Total Salary package goes up to €31,125 per year, after 1 year in the
project.

• Working schedule.
Full time (39 hours/week).
Monday-Friday 9am-6pm

• Free fruit and coffee days!

• Beer night and many team events!

• Chill area with Billiard pool table, table tennis, and 2 arcade
machines

• International and dynamic environment in Barcelona

• High possibilities to grow inside the company

• Relocation package for people moving from another country

• Employees discounts

**You bring to us** ****

• Fluent English

• Proficient in at least one of Java, Python

• PHP or Go experience desirable but not a must

• Ability to read and understand code and able to write code samples to
reproduce customer issues

• Strong troubleshooting skills including the ability to read and
understand logs and stack traces

• Familiarity with cloud computing

• Familiarity with web protocols (HTTP, TLS, etc.)

• Familiarity with SQL (any dialect)

• Ability to research using internal knowledge bases and public-facing
documentation (Google Developers, StackOverflow, etc.)

• A strong sense of business ownership and customer focus

• Experience in technical support, professional services, engineering,
sustaining engineering, or systems engineering

• Extensive networking knowledge

• Advanced Email, Anti-spam and account security knowledge



Do you imagine yourself working at this job in Barcelona? Then apply now in
just a few clicks.
Our recruiters look forward to your CV!



Ver oferta completa

Detalles de la oferta

Empresa
  • Sin especificar
Tipo de Contrato
  • Full Time
Fecha de publicación
  • 22/04/2020
Fecha de expiración
  • 21/07/2020
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