VENDOR MANAGER

About UsWe are TravelPerk: a scaling unicorn valued at $1.4 billion that has raised over $400m since our creation in 2015. Backed by world-class investors with portfolios including AirBnB, Stripe, Slack, Trello, Gusto, Twitter, Farfetch and Deliveroo, our team comprises A-players from the travel and technology industries.We’ve been named the fastest-growing SaaS startup in the world by SaaS1000 and featured as one of the hottest startups to watch by both Forbes and Wired. We’re revolutionizing the B2B corporate travel market—worth over $1.3 trillion— to connect people in real life in an enjoyable and sustainable way.TravelPerk is innovative. We have welcomed and acquired the likes of Click Travel, NexTravel and Albatross to the team. From TravelCare, to FlexiPerk and GreenPerk, we are shaping the industry's future. Our team continues to emerge stronger and stronger as we adjust to the new normal—and that’s where you come in!If you’re ready to take off with us, keep reading!Role OverviewAs the Vendor Manager, you will focus on managing vendor relationships and operations within your assigned region. You will play a key role in ensuring operational excellence, negotiating existing contracts, and driving performance improvements for outsourced customer care operations within your region following the Global footprint strategy and goals.What you will do:Regional Vendor Relationship Management:Serve as the primary point of contact for vendors within your assigned region, fostering positive relationships and ensuring mutual success.Address and resolve vendor-related issues or escalations within your region to maintain high satisfaction levels.Operational Performance Management:Monitor and regularly analyze vendor performance metrics and KPIs within your region, collaborating with vendors to improve operational efficiency and service quality.Develop action plans to address performance gaps and drive continuous improvement initiatives within your region.Lead regular vendor meetings and performance reviews to ensure alignment with TK's objectives.Contract Management:Support the negotiation and renewal of contracts with vendors within your region, ensuring compliance with contractual agreements and service-level commitments.Regional Vendor Onboarding:Assist in the onboarding process for new vendors within your region, ensuring a smooth transition from RFPs to implementation and coordination with internal stakeholders.Process Alignment:Work with vendors to ensure adherence to standard operating procedures (SOPs) and performance frameworks within your region, driving the implementation of best practices for consistency across regional operations.What you need:Extensive experience as a vendor manager in a multilanguage Customer care environment.Experience in the travel industry, preferably working in TMCs but open to all travel backgrounds.Exceptional written and verbal communication skills in English, any other language is a plusExperience in managing global contact center business, BPO management experience is preferred.Experience with managing contact center metrics and systemsExperience leading and developing outsourced vendorsOur Benefits💰 A competitive compensation package, including equity in TravelPerk;🌴 Generous vacation days so you can rest and recharge;💊 Health perks such as private healthcare or gym allowance, depending on your location;🥳 Unforgettable TravelPerk events;💙 A mental health support tool for your wellbeing;📒 Exponential growth & personal development opportunities.🫶 VolunteerPerk - 16 paid hours per year to volunteer for a cause of your choice.🌎 "Work from anywhere" in the world allowance of 20 working days per year.📚 IRL English or Spanish Lessons are held in the Barcelona office.How we workOur Vision is for a world where TravelPerk serves as the platform for human connection in-real-life (IRL). We take an IRL - first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our Barcelona hub (office locations). We fundamentally believe in the value of meeting in-real-life to improve connectivity, productivity, creativity and ultimately making us a great place to work. English is the official language at the office. Please submit your resume in English if you choose to apply.TravelPerk is a global company with a diverse customer base—and we want to ensure the people behind our product reflect that. We’re an equal opportunity employer, meaning you’re welcome at TravelPerk regardless of your appearance, where you’re from, or anything else that makes you.