SYSTEMS & HELPDESK INTERN
Descripción de la oferta de empleo
We are looking for a curious person who enjoys making things easier for others and providing an excellent incident management service to the rest of our SanLucar team! If you also enjoy researching and reporting on new digital tools, you have recently finished your studies and you want to put into practice what you have learnt, this is your opportunity! Your role highlights – your responsibilities You will be in contact with end users seeking technical support via ticketing system, phone, or email You will do remote troubleshooting using diagnostic techniques and questions Determine the best solution based on the problem and the details provided by the users You will accompany users in the problem-solving process You will forward unsolved problems to the next level of IT support staff You will provide accurate reporting on SLAs and other issues You will track and update the customer status and information You will forward any feedback or suggestions from users to the appropriate internal team You will identify and suggest possible improvements to procedures You will write, edit and review training manuals for new and updated software and hardware.
Become SanLucarian - What’s in for you? You’ll find a young, dynamic and changing work environment Feel comfortable leaving your suit behind! We don’t have a dress code Experience different cultures - Multinational is what describes us best as we’re a team of 30 nationalities We work flexitime Participate in events, meetups & teambuilding activities Identify yourself with our core values.
Partnership, Commitment, Performance Orientation, Innovation Spirit, Drive for Learning
Detalles de la oferta
- SanLucar Fruit
- Sin especificar
- 01/07/2025
- 27/02/2026
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