SUPPORT SPECIALIST FSM / LMS

What we offer.
The opportunity to work in the fast growing worldwide company Attractive remuneration based on your experience, skills and development The opportunity to participate in the international projects and a significant influence on company IT development Stable employment and social package (private medical care and other benefits) Extensive trainings in your area of responsibility Tasks and Qualifications.
Your role.
2nd / 3rd Level Support of Truck Diagnosis related requests (via Ticketsystem of Central Service CSH) for all KION brands in cooperation with the local Diagnosis departments 2nd / 3rd Level Support of “Digital Truck Services” related issues in the field (incl.
Over-the-Air) o Supporting Service department 3rd Level Support of issues with the Cloud Diagnosis components “Digital Truck Services” o Use inhouse tool set to support processes at Service Technicians or “Over-the-Air” o Identification and Definition of further need for inhouse tools to support the cloud processes Support for Remote Diagnosis issues Support of Automation Solutions Support Sales requests and 3rd Level support (customer incidents) o Support of testing (test case creation, test conduction) and releasing new versions Error Analysis Support Diagnosis content creation and development of new functionalities (Requirements Engineering) Documentation Your profile.
You have successfully completed an apprenticeship with additional qualification as a mechanical or electrical engineer You can demonstrate experience with diagnostic applications of electronic control systems Knowledge in the area of industrial trucks as well as first experience in the operation of authoring systems and content management systems are desirable You have basic programming skills Your analytical and process-oriented way of working completes your profile You have a good command of written and spoken English.
Any additional language is an advantage such as German, French and/or Chinese (Mandarin) Si quiere formar parte del mundo en movimiento, KION Group es su sitio.
En más de 100 países de todo el mundo, nuestras soluciones mejoran el flujo de materiales e información dentro de las fábricas, almacenes y centros de distribución.
El éxito de KION se basa en nuestros más de empleados internacionales comprometidos.
Con nuestras marcas internacionales Linde Material Handling, STILL y Baoli y las marcas regionales Fenwick y OM, KION Group representa el máximo nivel posible de tecnología y servicio expertos en el área de las carretillas elevadoras y la técnica de almacenamiento.
Dematic con sus soluciones de tecnología de manipulación automática mejora los procesos intralogísticos en los almacenes, la producción y la distribución.
Ofrecemos trabajos interesantes y oportunidades laborales internacionales emocionantes, ambos en nuestras Operating Units regionales y mundiales dentro de un sector innovador, emprendedor y de rápido crecimiento.
Nuestra cultura está impulsada por nuestros valores corporativos.
Integrity, Collaboration, Courage and Excellence.