SR AV SYSTEMS ENGINEER

About Gartner IT.
Join a world-class team of skilled engineers who build creative digital solutions to support our colleagues and clients.
We make a broad organizational impact by delivering cutting-edge technology solutions that power Gartner.
Gartner IT values its culture of nonstop innovation, an outcome-driven approach to success, and the notion that great ideas can come from anyone on the team.
About the role.
Gartner is looking for a well-rounded and motivated IT professional to join the Conferencing Team which is responsible for maintaining and enhancing the conference room user experience.
You will execute with excellence as being part of a high-functioning and fast-paced team integrating, managing, and supporting AV and Conferencing applications.
Gartner associates rely on our AV Conferencing technology to collaborate around the globe which helps create impactful experiences for our associates.
What you will do.
Support, manage and integrate Conferencing meeting applications and AV technology based on the strategic directions provided by the AV Architect and CTS Director.
Take ownership and accountability to holistically manage and support AV systems at Gartner Gurgaon office.
Proactive monitor and troubleshoot, and administer Webex, Zoom, MS Teams applications and hardware updates to all devices through vendor service portals to maintain operational excellence.
Conduct equipment routine maintenance and perform diagnostics in conferencing rooms and event environments; ensuring that all enterprise audio video devices are functioning at high levels of quality.
Coordinate and manage AV setups for town hall, ACM and OC events, ensuring smooth operation and seamless experience during the event.
Project management experience taking full ownership with a personal sense of accountability in global deployments of AV systems and technologies with a localization mindset.
Must be proficient in reading audio visual drawings, schematics and other related documents to support AV Architect with CAD/BIM and drawings for all designs (facility, electrical, equipment/rack elevations, cable/conduit risers and schematics etc) Have knowledge in switching, routing, multiplexers, control systems, display devices, scalers, amplifiers, speakers, microphones, rack layouts, cable termination and management.
Strong knowledge of AV system design principles, including audio and video signal flow, processing, and control.
Manage on-site site survey, integration, coordination, and project commissioning and close out activities.
Conduct transition and hand-off training on new AV deployments and instructional guides for associates.
Assist integrators and vendors on control systems programming to design and implement user interfaces for various control surfaces.
Be Team-oriented with a propensity for mentorship and knowledge sharing, drive standardization and processes, develop workflows, and make recommendations to management.
Prioritize automation over manual processes.
What you will need.
5+ years setting up and supporting large-scale Audio/Visual systems.
Must Have.
Required expertise with multiple conferencing applications tools and troubleshooting (Google Meet, Zoom, Webex, MS Teams) Expertise with multiple AV devices and hardware such as Cisco, Logitech, Crestron, Extron, Shure, Jabra, Plantronics, Neat etc Experience in digital signage implementation and AppSpace software management.
Familiarity with network protocols and integration of AV devices into IP-based networks.
Experience providing globally scalable solutions for hybrid collaboration.
Virtual event platform experience (Socio, Webex Events or Notified) Experience managing and working with 3rd party vendors for large events and webcasting.
Experience in AutoCAD and (D-Tools, Visio, Fusion, SketchUp, ReVit etc) to assist AV Architect in design and engineering tasks is a plus.
Advanced Troubleshooting of IP-Telephony systems and protocols, voice and video QOS CTS certification and/or manufacturer certified training (Crestron, Biamp, Extron, QSC etc) CTS-D & CTS-I is a preferred.
Who you are.
Excellent communication and prioritization skills.
Able to work independently or within a team proactively in a fast-paced environment.
Owns success – Takes responsibility for successful delivery of the solutions.
Strong desire to improve upon their skills in software development, frameworks, and technologies.
Don’t meet every single requirement? We encourage you to apply anyway.
You might just be the right candidate for this, or other roles.
#LI-AJ4 Who are we? At Gartner, Inc.
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We’ve grown exponentially since our founding in and we're proud to have over associates globally that support over client enterprises in more than 100 countries.
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