SENIOR MANAGER, RETAIL STORES MADRID

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Senior Manager, Retail Stores Madrid
Senior Manager Retail Stores Spain - Nike
WHO YOU’LL WORK WITH
The Senior Manager Retail Stores will lead a team of Head Coaches (Store Managers) , reporting directly into the Retail Director. You will actively partner with cross functional partners such as: Sr Retail Leadership, Value & Inline Store Leadership and functional leadership in Design, Real Estate, Construction, Merchandising, Demand & Supply Management, People Solutions and Digital teams.
WE ARE LOOKING FOR
The Senior Manager Retail Stores is responsible for delivering the EMEA Nike Direct vision and strategy in collaboration with Retail Directors, providing valuable support and guidance to Head Coaches (Store Managers) and their teams.
Requirements for this role include:
• Proven retail management experience, either through managing a portfolio of stores (4-8 stores) or experience high complexity/value multi-store projects.
• Experience in developing and executing successful retail strategies.
• Ability to lead and inspire teams, fostering a collaborative and engaging work environment with skills in team building and employee development, ensuring high levels of engagement and performance.
• Demonstrated success in delivering strategic initiatives aligned with future marketplace development, with strong capabilities in analyzing commercial data and market trends.
• Ability to thrive in a fast-paced, dynamic environment.
• Strong retail business acumen, including advanced understanding of retail financials, operations, inventory management, supply chain logistics, product assortment, loss prevention, consumer market intelligence, and operational excellence standards.
• Results-driven mindset with a proven track record in achieving sales targets and KPIs.
• Exceptional verbal and written communication skills.
• Native proficiency in Spanish and business proficiency in English.
• Proficiency in MS Office programs and retail-specific applications.
Note: This role requires business travel visiting all stores in scope at least once a month within assigned geography based on business priorities
WHAT YOU’LL WORK ON
You will be accountable for multiple stores in ensuring that retail business objectives are met and customers receive exceptional service. By applying retail business leadership, you will enhance performance and innovation, fostering a culture of excellence and continuous improvement.
Business
• Cascade and drive the Nike Direct strategy within assigned cluster of stores ensuring best practice sharing amongst peers.
• Analyze financial reports to identify opportunities for improving store profitability in partnership with Head Coaches (Store Managers).
• Evaluate labor data on efficiencies to ensure adherence to labor hours budgets and signal opportunities to optimize labor budgets within assigned cluster of stores.
• Assess weekly trade metrics and identify store-specific actions to boost performance.
Service & Selling
• Execute Service & Selling initiatives in assigned cluster of stores.
• Drives adoption of Nike’s service and selling framework (SOLE). Measure & assess the adoption of SOLE in regular store visits and provide guidance to maximize its effectiveness.
• Regularly evaluate store service survey results and address trends with store managers.
• Ensure sales floor initiatives are activated successfully in stores.
Talent & Culture
• Responsible for all people management-related matters, including hiring, onboarding, performance excellence in partnership with Head Coaches (Store Managers).
• Coach and develop Head Coaches (Store Managers) to elevate their performance ensure Head Coaches are coaching & developing teammates within stores based on Nike’s frameworks.
• Ensure store teams are inspired, engaged and motivated by ensuring training programs are rolled out across stores -based skills gap analysis- to support team development and recognition.
Operational Excellence
• Manage organizational effectiveness reviews to ensure all stores are meeting corporate expectations.
• Facilitate the roll out of new operational programs in stores and provide feedback on opportunities for improvement of respective programs.
• Perform regular reviews of operational dashboards to ensure their stores are meeting expectations. Ensure operational KPIs inclusive operational dashboards and loss prevention are met across assigned cluster of stores.
Brand
• Maintain Nike brand standards in stores.
Please submit your application by July 25th