SELLER ENGAGEMENT ASSOCIATE WITH SPANISH, SELLER ENGAGEMENT

Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online.
Sellers are a critical part of Amazon’s ecosystem to deliver on our vision of offering the Earth’s largest selection and lowest prices.
Over 2 million Selling Partners in 10 countries list their products for sale on Amazon’s Marketplaces.
We obsess over providing world class support to Merchants selling on Amazon.
U authorities continue to introduce new legislations that makes it challenging for Selling Partners to comply and do business across Europe.
Until now, our team has covered VAT and product compliance regulations, but as of today we add Sustainability into our journey.
his change in Sustainability landscape required Amazon to take the forefront on Selling Partners’ compliance, starting with educating them on its requirements in Europe through enabling them to pick the right solution and, ultimately, taking action in the case of non-compliance.
The person in this role will support Amazon Selling Partners on their journey to grow their businesses and sell across Europe, meeting all their sustainable compliance needs.
orking hours.
Monday to Friday from 9AM to 5PM.
ummary of Responsibilities.
- Demonstrates effective, clear and professional written and oral communication.
- Provides prompt and efficient service to Amazon Selling Partners including the appropriate escalation of Sellers’ issues.
- Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
- Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
- Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
- Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
- Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
- Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Selling Partner’s issues and questions.
day in the lifeYour day will progress driving seller engagement to help selling partners identify their compliance needs and guiding them through new & existing legislative requirements to ensure friction free selling on Amazon platforms.
You will speak with Sellers in different countries via phone and email and use various internal tools.
You will also work with various internal teams to support new projects and launches, capture feedback and suggest process improvements to continue raising the bar in seller experience.
About the teamWe are a team born in .
We started our journey with a team of 15 individuals which has now grown to 300+ team members in 6 regions.
We represent more than 25 nationalities and 51% female talent.
Our core values are innovation, inclusion and building others.
ou will join a multi-cultural team located in sunny Barcelona.
We always work hard while being experts on "Having fun".
e are open to hiring candidates to work out of one of the following locations.
arcelona, B, ESP