SCHEDULER

At Vertiv, we build products that keep critical technologies running 24/7. We are proud we were the first to protect mainframes with precision cooling systems. We were the first to introduce an integrated enclosure system to distributed networks. We help some of the largest names in the industry bring new capacity online faster and at a lower cost when search and social media increased demand for storage and computing. Our portfolio spans power, thermal and infrastructure management products, software and solutions, and is complemented by a network of nearly 250 service centers worldwide.We are looking for a Scheduler on a 3-6 month contract to join our Madrid Based team!Summary of the role • Daily schedule and assign jobs to Customer Engineers and subcontractors in order to meet Customer requirements for contracts, repairs, emergency calls, warranties • Responsible for the day to day running of a team of Customer Engineers and Subcontractors (where applicable) in a given geographical area • Control and constantly improve efficiency and productivity of CEs and Subcontractors in the assigned area • Cooperate with Service Sales Team and Product Project Team to achieve sales objectives. • Assure the execution of all the controls prescribed by I.T.C. Regulation for legal commerce of products (also HQ/SW), services, systems and technologies Emerson Network Power in total or composed by parts produced in USA. ITC Regulation Grading: Responsibilities • Service call reception and routing to the appropriate service area • Customer Service requests opening into ERP. • Schedule Service Requests maximizing efficiency, productivity and product knowledge of Customer Engineers. • Raise purchase orders for subcontractors following Company Policies • Ensure all engineers and subcontractors debriefing information are properly collected in order to have clear invoicing and inventory management. Ensure costs are monitored before closing SRs • Invoice Customers as soon as a job has been completed and close relevant Service requests. • Closing of Service Requests. • Ensure total discipline in the use of the ERP system• Manage requirements (such as shipments) of non-sale related and out of ERP. • Provide weekly updates on revenues projections and timely escalate possible capacity issues or material shortage. • Ensure efficiency, productivity and overtime targets are met and CE workload is fairly distributed • Ensure reaching relevant KPI targets • Transfer leads to the sales team