RESERVATIONS TRAINEE (INTERNSHIP)

Job Description For Reservations Trainee (Internship)(HOZ) in Barcelona,Spain.
Description Kickstart Your Career with a Full-Time Internship at Grand Hyatt Barcelona!Are you a hospitality student eager to launch your career in a dynamic and supportive environment? Look no further! Join us at Grand Hyatt Barcelona for an exciting full-time internship opportunity in the Reservations Department.
our adventure in hospitality starts here!What You'll Be Doing.
s a Reservations Trainee, you will gain hands-on experience in hotel reservations management while developing essential skills in customer service, revenue management, and operations.
Your responsibilities will include.
eservation Handling.
Shadow and assist in booking processes, ensuring accuracy and seamless guest experiences.
uest Communication.
Learn to manage reservation inquiries via phone, email, and online travel agencies (OTAs) such as Booking.
om and Expedia.
ystem Management.
Get trained in Opera (PMS) and Reserve Reservation System, mastering profile management, updating reservations, and handling group/corporate rates.
ayment & Revenue Control.
Assist in reviewing payments, handling credit card rejections, and ensuring correct rate application.
aily & Weekly Operations.
Support the team in checking overbookings, long stays, special requests, and reconfirming reservations.
ollaboration with Other Departments.
Work closely with Sales, Marketing, and Front Office to align guest reservations with operational needs.
rocess Improvement.
Learn standard operating procedures (SOPs) and contribute ideas for optimization.
ualifications What We're Looking For.
ull-Time Commitment.
This is a paid internship, Monday to Friday.
Please note that housing is not included.
ducational Collaboration.
You must be able to sign a collaboration agreement with your school or study center.
ork Authorization.
You need to have legal authorization to work in Spain or your University must be approved for Internships in the EU.
elevant Career Path.
Your studies should be related to the internship.
anguage Skills.
Advanced or fluent English, along with advanced Spanish.
assion for Learning.
We seek individuals with a strong desire to learn and grow.
hat You'll Love About Us.
areer Development.
This is an excellent starting point for your professional journey.
ibrant Work Environment.
Our team is young, dynamic, and supportive.
We help each other, share laughter, and are passionate about our industry.
mployee Perks.
Enjoy complimentary meals in our Employee Cafeteria.
ngaging Activities.
Participate in our festive, recreational, and training activities.
entorship.
Benefit from guidance and support to help you thrive.
njoy12 complimentary nights at Hyatt hotels worldwide after 90 days of service.
ur Values.
We uphold respect, integrity, empathy, experimentation, inclusion, and wellbeing.
t Hyatt, we care for people so they can be their best!