PROGRAM COORDINATOR

Objetivo Who we are CIEE is a nonprofit study abroad and intercultural exchange organization that transforms lives and builds bridges between individuals and nations through study abroad and international exchange experiences that help people develop skills for living in a globally interdependent and culturally diverse world.
Why work with us •You will change the world.
CIEE builds bridges between different people, different countries, anddifferent cultures.
We help young people participate in high-quality international exchange and studyabroad programs that bring the world together.
We change lives, our alumni change the world.
•You will be part of a fast-paced, international, diverse, and collaborative team of professionals.
CIEEoperates the largest nonprofit network of study-abroad locations, with facilities and staff in almost30 countries.
Additionally, we help international participants from over 130 countries come to theUSA each year.
Committed to excellence and solving whatever problem the world throws at them,CIEE professionals work on international teams and are dedicated to advancing our 75-year-oldmission to make the world a more peaceful place.
Who you are The Program Coordinator is the student’s first point of contact and provides ongoing positive reinforcement to all CIEE participants.
One of the first tasks of this student-facing position is to monitor an assigned group of participants, know them on a first-name basis, and guide them from the start to the end of the program.
The role ensures that the assigned CIEE students have access to CIEE-related resources, course registration, medical support.
Ultimately, the position creates a rewarding student experience and learning by mentoring our students in a new city, new school, new group dynamics, etc.
The position helps to prepare documentation and participates in orientation, student advising, excursions, cultural activities.
They work collaboratively with the Academic, Housing, Administration and Student Life Office (SLO) departments to achieve a common goal of student success.
Assigned student participants can vary by semester and can be from semester long to short term Study abroad programs; custom programs; Teach in Spain, High School, etc., as well as other types of educational CIEE programs.
Duties and Responsibilities •Academic.
Advise students during the pre-departure online orientation and once they are onsite; trackcourse pre-selection, ensure registration completion at the host institution and CIEE; monitor academicperformance of students, hold regularly scheduled check-in meetings with students and implement theclass absence policy.
Monitor class attendance/absence of students by reporting back to the AcademicTeam of unusual circumstances (such as failed grades, poor performance, etc.).
Coordinate academicsupport resources related to learning disabilities, requests for tutorials, exam dates, etc.
•Student Support.
Plan and be part of the orientation program to participants upon arrival, includingsharing safety information addressed to minimize individual safety; work with the SLO team for orientationlogistics for the assigned program; hold regular individual and group meetings with your assigned studentsby keeping well-published office hours; provide personal check ins for cases of student morale and cultureshock, applying emotional first aid and securing students seek out medical care.
Communicate to theProgram Manager any unusual situations in areas of student support.
Participate as chaperone in someexcursions with students, in conjunction with other CIEE staff members.
Lead efforts to create opportunitiesfor intercultural learning and exploration of assigned group of students and deliver the “embeddedintercultural training” to assigned group of students.
•Student Discipline.
Become familiar with the CIEE participant contract and code of conduct.
ommunicate to participants applicable codes of conduct and the consequences of noncompliance, takeappropriate action, in coordination with CIEE management, when aware that participants are in violation(email warnings, letters of concern, notification in Salesforce case management by opening incident cases,etc.).
•Health, Safety and Security.
Monitor HSS of all assigned students; work closely with SLO team to resolvecases of serious injury or illness; communicate all HSS cases to those that need to know in a timely andcomplete manner, following policies defined by the CIEE HSS standard operations manual.
Manage anyinitial low-to mid-level health, safety, security issue and accommodation welfare incident involvingbehavioral student issues.
Become familiar with first aid, bystander intervention training and sexual assaultguidelines.
Participate in meetings with pertinent CIEE on site staff to update and share any participantbehavioral issues, HSS patterns/trends and other related issues in CIEE arranged housing that may beassociated with the participant´s physical and emotional wellbeing/illness.
•Internship /Service-Learning Coordinating and Faculty-Led Custom Programs.
Communicate withstudents as well as Internship placement to coordinate interviews and site visits.
In coordination with theacademic team and internship instruction, you may be assigned a liaison and facilitate communicationbetween the student and Internship placement.
Participate in the budget planning, collection of pricequotes and execution of overnight Faculty-led & Custom Program excursions.
Crisis and Emergency.
in rotation with the other center staff, carry the 24-hour in-country emergencytelephone.
Additionally, this position requires willingness to step if/when major crisis take place withassigned students, including doctor´s or hospital visits, in close coordination with a manager or director.
•Communication.
Maintain open communication about student incidents (medical or of any other type)with those who need to know, as defined by the CIEE policies.
Participate in coordination meetings withthe Student Life Office and Academic staff to review, consult and determine protocols and best practice forstudent in-country experiences, arrival/departure, orientation, and cultural activities, etc.
Complete theCIEE communication protocol training with stakeholders, salesforce case creation, and act as a pointperson of contact with school representatives regarding participant incidents that pertain to your assignedstudents.
•Program Evaluation.
Help to manage the student evaluation processes after the orientation and at theconclusion of the program, including both evaluations of the program as a whole and of individualcourses, help facilitate the visits of sending institutions and/or visitors from the US.
•Marketing.
Participate in the social media strategies of CIEE, such as writing a blog, record video storiesduring program activities.
•Other duties as assigned.
Knowledge Skills and Requirements •Fluency in Spanish and English (both written and verbal) •Bachelor´s degree required.
•Must be organized with at least three years of program coordination/administration experience.
•Need to have the confidence, interest, and soundness of judgement to provide effectivecommunication with participants from diverse backgrounds.
•Communication.
Proven ability to deal calmly and empathically with students who are adaptingto new learning environments.
•Knowledge of Spanish culture, history, business practices, and academic environment •Demonstrated problem solving skills with meticulous attention to detail, and commitment tocustomer service with a positive outlook.
•Supervising experience of entry level positions is a plus.
•Familiarity with U.
.
higher education and direct experience with U.
.
college and students is a plus.
•Good skills to complete collaborative work, participating in collective tasks taking different roles.
•Proficiency in Microsoft Office and a willingness to learn new systems are required.
•Flexibility.
Must be able to respond quickly to changing circumstances What we offer •A job in non-profit education which will develop your intercultural and administrative skills.
•Colleagues with a passion for international education and exchange.
•A multicultural working environment with young people from all over the US.
•A learning atmosphere in a large, growing organization.
Working Conditions The successful candidate is offered a full-time, thirty-nine (39) hour/week local work contract, paid monthly.
Working hours will typically be Monday to Friday from 9.
am to 5.
pm, However, CIEE currently offers an additional work benefit on Fridays for this position to work from 9.
am to 2.
pm, based on a flex-time concept to compensate for busy “peak periods” during other times of the year, and the possibility of working remotely one day a week (to be coordinated with your supervisor).
There may be occasional evening or Saturday or overnight excursions which are compensated for with recovery time.
The position is an in person and student-facing role that requires employees to be based full-time in Madrid at the start of the role.
In this role you will have access to participant applications and other personal student information.
CIEE staff might be privy to personal, medical and/or academic problems of participants and must respect and maintain the confidentiality of such records.
The position is hired with a local contract and follows all local holidays and annual vacation days.
Diversity Matters CIEE is committed to creating an inclusive environment in which our participants and staff represent the full spectrum of backgrounds and experiences.
CIEE believes that professionals with diverse backgrounds provide ideas to solve problems and find ways to advance our mission to bring the world together.
Candidates from underrepresented groups with diverse backgrounds are strongly encouraged to apply.
Perfil.
Knowledge Skills and Requirements •Fluency in Spanish and English (both written and verbal) •Bachelor´s degree required.
•Must be organized with at least three years of program coordination/administration experience.
•Need to have the confidence, interest, and soundness of judgement to provide effectivecommunication with participants from diverse backgrounds.
•Communication.
Proven ability to deal calmly and empathically with students who are adaptingto new learning environments.
•Knowledge of Spanish culture, history, business practices, and academic environment •Demonstrated problem solving skills with meticulous attention to detail, and commitment tocustomer service with a positive outlook.
•Supervising experience of entry level positions is a plus.
•Familiarity with U.
.
higher education and direct experience with U.
.
college and students is a plus.
•Good skills to complete collaborative work, participating in collective tasks taking different roles.
•Proficiency in Microsoft Office and a willingness to learn new systems are required.
•Flexibility.
Must be able to respond quickly to changing circumstances Competencias.
Iniciativa y autonomía, Capacidad de aprendizaje, Flexibilidad, Capacidad para liderar iniciativas, Organización y planificación, Fiabilidad técnica y personal, Comunicación interpersonal, Trabajo en equipo, Diplomacia y “saber estar” Nivel.
Empleado Tipo de contrato.
Jornada completa Duración.
De 6 meses a 1 año Salario.
Entre y € bruto/anual Estudios mínimos.
Licenciado Experiencia mínima.
Al menos 2 años Fecha de inicio.
Fecha finalización de la actividad.
Nº de vacantes.
1