PROBLEM MANAGEMENT EXPERT - DATA TECHNOLOGIES & IA DATABASES & PERFORMANCE

We are looking for a  Problem Management Expert - Data technologies & IA  to be part of our Nestlé Nespresso Digital and Tech Team.
Position Snapshot  Location.
Nespresso Headquarters, Barcelona.
Spain.
Type of Contract.
Permanent.
Type of work.
Hybrid.
Work Language.
Fluent Business English.
The Role   As a  Problem Management Expert, you will play a  Critical Role  in ensuring the stability and performance of Nespresso's Systems Landscape.
You will oversee the  Problem Management Lifecycle, focusing on Data Technologies and IA with a primary focus on  performance-related issues.
Your goal is to eradicate performance bottlenecks, ensure  business continuity, and drive  continuous improvement  within the Digital Tech organization.
You will understands the practical application of  database technologies  and the critical importance of performance optimization in evolving business environments.
In this role, you will work closely with Operations, Products, Markets, and Business Functions, focusing on  investigation  and  crisis management  rather than technical hands-on involvement.
Also you will providee leadership in  crisis management  and leads investigations into performance-related issues to maintain high system stability, especially during  critical situations  and  large-scale promotional events.
In This Role, You Will.
Drive Investigations.
Lead investigations and  root cause analysis  of  performance issues  related to databases and systems.
Define Strategies.
Develop problem resolution strategies for  performance improvements, including coordination of fixes related to databases.
Promote Improvement.
Foster a culture of continuous performance improvement within Nespresso's Digital Tech, focusing on database optimization and related technologies.
Manage Critical Situations.
Address  critical incidents  and instabilities effectively, especially related to  database performance.
Support Events.
Lead preparation activities for  large promotional events, ensuring system stability and performance are optimized.
What We’re Looking For.
Education.
Bachelor’s or Master’s degree in IT or equivalent work experience.
Experience.
8-10 years of experience on performance investigation root cause and crisis management.
Knowledge of Data technologies.
Leadership.
Proven ability to lead and mentor teams in  complex, high-pressure environments, with a strong ability to communicate effectively and a proactive learning attitude.
Willingness to evolve into a  leadership  role.
Stress Management.
Ability to manage stress effectively, especially in  crisis situations.
Business Orientation.
A flexible and  business-oriented mindset  to address and resolve challenges.
Availability for on call service.
Extra Skills That Set You Apart.
Familiar with Crisis Management and handling critical situations related to database performance.
Experience in Database Performance Tuning and scalability.
ITIL Certification.
Project Management Certification.
Knowledge of Agile and DevOps principles.
We offer you.
We offer more than just a job.
We put people first and inspire you to become the best version of yourself.
Great benefits including competitive salary and a comprehensive social benefits package.
We have one of the most competitive pension plans on the market, as well as flexible remuneration with tax advantages.
health insurance, restaurant card, mobility plan, etc.
Personal and professional growth through ongoing training and constant career opportunities reflecting our conviction that people are our most important asset.
Hybrid working environment with flexible working scheme.
Our state-of-the-art campus is dog friendly and equipped with a medical center, canteen and areas to co-create network and chill!  Recreation activities such as yoga, Zumba, etc.
and a wide range of volunteering activities.
The Hiring Process.
Your Application.
Submit your application and Talent Acquisition will review it (make ensure your CV is in English as the hiring team is international).
Interviews.
Engage in three stages of interviews (Talent Acquisition, Hiring Manager, and Stakeholder Interview).
Feedback.
After interviews, we provide feedback to all candidates.
Job Offer.
Successful candidates will receive a formal offer.
Onboarding.
Prepare your onboarding journey and welcome you on your first day at Nespresso!    About Nespresso       The Nespresso story began with a simple but revolutionary idea.
enable anyone to create the perfect cup of espresso coffee.
Since , Nespresso has redefined and revolutionized the way millions of people enjoy their coffee.
We are a Company committed with the Climate change and we aim to achieve carbon neutrality as soon as possible and net-zero GHG emissions by at the latest.
In we created the digital hub in Barcelona to offer the best customer experience and innovation to B2C and B2B channels.
We encourage the diversity of applicants across gender, age, ethnicity, nationality, sexual orientation, social background, religion or belief and disability.
People are at the heart of our success – all of them.
We actively cultivate diversity, inclusion and belonging in the workplace.
We celebrate individuality, believing that your authenticity and uniqueness can help us to grow and thrive together.
Step outside your comfort zone; share your ideas, way of thinking and working to make a difference to the world, every single day.
You own a piece of the action – make it count.
Join Nestlé #beaforceforgood  We are looking for a  Problem Management Expert - Data technologies & IA  to be part of our Nestlé Nespresso Digital and Tech Team.
Position Snapshot  Location.
Nespresso Headquarters, Barcelona.
Spain.
Type of Contract.
Permanent.
Type of work.
Hybrid.
Work Language.
Fluent Business English.
The Role   As a  Problem Management Expert, you will play a  Critical Role  in ensuring the stability and performance of Nespresso's Systems Landscape.
You will oversee the  Problem Management Lifecycle, focusing on Data Technologies and IA with a primary focus on  performance-related issues.
Your goal is to eradicate performance bottlenecks, ensure  business continuity, and drive  continuous improvement  within the Digital Tech organization.
You will understands the practical application of  database technologies  and the critical importance of performance optimization in evolving business environments.
In this role, you will work closely with Operations, Products, Markets, and Business Functions, focusing on  investigation  and  crisis management  rather than technical hands-on involvement.
Also you will providee leadership in  crisis management  and leads investigations into performance-related issues to maintain high system stability, especially during  critical situations  and  large-scale promotional events.
In This Role, You Will.
Drive Investigations.
Lead investigations and  root cause analysis  of  performance issues  related to databases and systems.
Define Strategies.
Develop problem resolution strategies for  performance improvements, including coordination of fixes related to databases.
Promote Improvement.
Foster a culture of continuous performance improvement within Nespresso's Digital Tech, focusing on database optimization and related technologies.
Manage Critical Situations.
Address  critical incidents  and instabilities effectively, especially related to  database performance.
Support Events.
Lead preparation activities for  large promotional events, ensuring system stability and performance are optimized.
What We’re Looking For.
Education.
Bachelor’s or Master’s degree in IT or equivalent work experience.
Experience.
8-10 years of experience on performance investigation root cause and crisis management.
Knowledge of Data technologies.
Leadership.
Proven ability to lead and mentor teams in  complex, high-pressure environments, with a strong ability to communicate effectively and a proactive learning attitude.
Willingness to evolve into a  leadership  role.
Stress Management.
Ability to manage stress effectively, especially in  crisis situations.
Business Orientation.
A flexible and  business-oriented mindset  to address and resolve challenges.
Availability for on call service.
Extra Skills That Set You Apart.
Familiar with Crisis Management and handling critical situations related to database performance.
Experience in Database Performance Tuning and scalability.
ITIL Certification.
Project Management Certification.
Knowledge of Agile and DevOps principles.
We offer you.
We offer more than just a job.
We put people first and inspire you to become the best version of yourself.
Great benefits including competitive salary and a comprehensive social benefits package.
We have one of the most competitive pension plans on the market, as well as flexible remuneration with tax advantages.
health insurance, restaurant card, mobility plan, etc.
Personal and professional growth through ongoing training and constant career opportunities reflecting our conviction that people are our most important asset.
Hybrid working environment with flexible working scheme.
Our state-of-the-art campus is dog friendly and equipped with a medical center, canteen and areas to co-create network and chill!  Recreation activities such as yoga, Zumba, etc.
and a wide range of volunteering activities.
The Hiring Process.
Your Application.
Submit your application and Talent Acquisition will review it (make ensure your CV is in English as the hiring team is international).
Interviews.
Engage in three stages of interviews (Talent Acquisition, Hiring Manager, and Stakeholder Interview).
Feedback.
After interviews, we provide feedback to all candidates.
Job Offer.
Successful candidates will receive a formal offer.
Onboarding.
Prepare your onboarding journey and welcome you on your first day at Nespresso!    About Nespresso       The Nespresso story began with a simple but revolutionary idea.
enable anyone to create the perfect cup of espresso coffee.
Since , Nespresso has redefined and revolutionized the way millions of people enjoy their coffee.
We are a Company committed with the Climate change and we aim to achieve carbon neutrality as soon as possible and net-zero GHG emissions by at the latest.
In we created the digital hub in Barcelona to offer the best customer experience and innovation to B2C and B2B channels.
We encourage the diversity of applicants across gender, age, ethnicity, nationality, sexual orientation, social background, religion or belief and disability.
People are at the heart of our success – all of them.
We actively cultivate diversity, inclusion and belonging in the workplace.
We celebrate individuality, believing that your authenticity and uniqueness can help us to grow and thrive together.
Step outside your comfort zone; share your ideas, way of thinking and working to make a difference to the world, every single day.
You own a piece of the action – make it count.
Join Nestlé #beaforceforgood  Esplugues Llobregat, B, ES, Esplugues Llobregat, B, ES,