PAYMENTS OPERATIONS & PARTNERSHIPS MANAGER

Miravia is looking for a Payments Operations & Partnerships Manager:About Miravia:Miravia is a cutting-edge e-commerce platform connecting buyers and sellers seamlessly. We pride ourselves on offering a diverse and dynamic shopping experience by bringing on board innovative brands across various categories. Located in Madrid, we work with teams from all over the world to build the e-commerce platforms of tomorrow.Your Role:We are searching for a driven individual to lead our product management efforts, ensuring our buyers and sellers have the best experience possible. Your job will be to identify enhancements, fill gaps, and spot new opportunities. You'll author business requirement documents that blend market insights with innovative specs and compelling seller narratives—all to fuel lean and agile development.Job Description: We are looking for a payments operations manager to join our team and manage operations as well as drive and execute strategic initiatives with a number of key partners. You’ll drive efforts to build products, improve operations, drive incident management procedures, and use metrics to track performance. The role will require close coordination with product and tech teams, as well as cross-functional stakeholders including Legal, Marketing, Finance, Risk, etc., and with external partners’ senior executives. The Operations and Partnerships Manager for Payments will report to the Head of Payments.Main responsabilities: ● Manage payments operations and potential incidences with buyers and sellers in the platform● Work cross-functionally with a number of Miravia teams – including marketing, user growth, product, legal, finance, customer care, etc – to build integrations, products, drive process enhancements and ensure smooth end-to-end operation of payments and partnerships initiatives● Project management of special projects and value-added programs in payments area● Perform data analysis to develop insights and identify growth opportunities for the payments business● Build and own operational relationships with key partners (such as Banks, Local Schemes, Wallet providers, Networks and technology partners). Drive the performance of all partnerships against OKRs, KPIs, and deliver reports● Define SLAs and performance standards for our partners and drive efforts to implement and track commitments● Perform product & tech benchmarks and propose new product features or improvements ● Identify gaps, feature enhancements, and opportunities. Perform UAT and launch iterations of our product throughtout the life of the projectJob Requirements: ● 5+ years of project/partnership management and/or payments operations experience● 3+ years experience working with Banking or Payments partners & systems ● Previous experiene in e-commerce is a plus● Knowledge of and experience with payment technologies and ecosystem. Well-connected with major european payment players. ● Proven ability to successfully drive small- to medium-sized projects with external partners and cross-functional internal stakeholders ● Good interpersonal and stakeholder management skills with the ability to negotiate and influence● Goal and process-oriented with a strong business sense/acumen and able to deliver and manager simultaneous projects● Excellent verbal and written communication skills in English. Spanish is a plus.Why Miravia?At Miravia, you'll be part of a culture that celebrates diversity and encourages innovative thinking. We offer competitive salaries, comprehensive benefits, and a supportive environment where you can grow your career. Our commitment to work-life balance is unwavering, and we provide the flexibility needed to ensure you're always at your best.Application Process:Ready to embark on this journey with us? Send your CV in English and tell us why you're the perfect fit. Whether you tick every box or bring a unique blend of skills, we want to hear from you. Diversity is our strength, and we encourage applications from those who bring distinct perspectives to our team.Join Miravia, and let's shape the e-commerce landscape together!