ONBOARDING SPECIALIST MANAGER

Hello!At Factorial, we're looking for an Onboarding Specialist Manager to lead our Spanish and Portuguese teams and help shape the future of our customer journey .
he RoleAs a Onboarding Specialist Manager, you'll report directly to the Head of Onboarding and work closely with Team Leads and cross-functional stakeholders to design, execute, and scale strategies that elevate the onboarding and early customer lifecycle experience.
Your mission? To ensure that every new Spanish and Portuguese customer not only gets value fast but also sticks with us for the long term.
We're searching for a strategic thinker and people-first leader who’s ready to inspire teams, build scalable processes, and drive satisfaction, engagement, and retention from day one.
eady to lead from the front? What will you be doing?Lead, coach, and grow a group of Team Leads and their Onboarding Specialists, ensuring clarity of goals, accountability, and team well-being.
esign and execute onboarding strategies that improve time-to-value, optimize customer experience, and strengthen long-term retention.
wn and analyze performance KPIs and customer metrics, identifying opportunities for improvement and leading action plans to boost outcomes.
ollaborate with Talent \u HR to attract, retain, and develop top CX talent, maintaining a high-performing and motivated team.
artner with Product, Sales, and Support teams to champion the voice of the customer, influencing improvements in our platform and services.
tandardize and scale processes across onboarding workflows, ensuring consistency while allowing flexibility for customer segments.
rive a culture of feedback, learning, and continuous improvement—both within your team and across departments.
tay ahead of CX trends and innovations to bring fresh ideas that raise the bar on how we serve our customers.
our ProfileYou’ll thrive in this role if you.
roficient in Spanish or Portuguese  and fluent in English—our workplace is international!Have 3+ years of experience managing CX teams (ideally in SaaS or B2B tech), including Team Leads and/or individual contributors.
ring a proven track record of improving onboarding and retention, driving measurable impact on customer satisfaction.
re a tech-savvy leader with a strategic mindset—able to zoom out and plan, but also zoom in and troubleshoot.
se data as a compass.
You’re analytical and comfortable using metrics to guide decisions.
ead with empathy and accountability, balancing people development with high performance.
hrive in a fast-paced, scale-up environment, where processes are built, challenged, and evolved constantly.
re passionate about creating a workplace and customer experience culture centered on growth, impact, and continuous improvement.
erks of being part of our team High growth, multicultural and friendly environment Save expenses with Cobee  and get your salary in advance with Payflow Healthy life with Gympass  and Alan as private health insurance Language classes with Yolk Academy Syra discounts, Nora \u Apeteat lunchBreakfast in the office, organic fruit and free caffeine and theineFlexible schedules , pet Friendly  and no dress code!Is this you?! Come rock the world with us!About us At Factorial, we’re building the leading business management software for companies of all sizes.
Our platform centralizes key workflows across HR, finance, and operations, freeing teams from manual processes so they can focus on what really matters.
leading, growing, and taking care of their people.
ith over employees across 7 markets, we serve + users and are one of Europe’s fastest-growing SaaS companies, backed by top-tier investors and proudly headquartered in Barcelona.
e believe in bold goals, radical ownership, and inclusive collaboration.
If you're excited to shape the future of business management technology, we’d love to meet you.
anna learn more about us? Check our website!