JUNIOR HELPDESK SUPPORT TECHNICIAN

Company Description Launched in , this pioneering British-born brand has specialised in creating unforgettable experiences - from city breaks, hotels and holidays to theatre and spa days.
lastminute.
om is among the worldwide leaders in the field, helping hundreds of thousands of customers every year find, and do, "whatever makes them pink".
lastminute.
om is part of lm group, a publicly-traded multinational Group, among the worldwide leaders in the online travel industry.
Each month, our websites and mobile apps (available in 17 languages and 40 countries) reach 43 million unique users that search for and book their travel and leisure experiences.
More than people enjoy working with us and contribute to providing our audience with a comprehensive and inspiring offering of travel-related products and services Job Description We are looking for a Junior Helpdesk Support Technician  to join our team of around people worldwide to help us power up the traveller's journey for millions of holidaymakers.
If you are  passionate about technology and eager to be an active part of a team that values continuous improvement At our company, we’re not just looking for someone to handle support tickets — we want a proactive person, ready to take on responsibility and help make sure everything runs like clockwork.
keep on reading, as you might be the perfect fit for this job.
The job in brief.
Job Title  - Junior Helpdesk Support Technician  Working model  -  Madrid (hybrid model – possibility to work remotely 1 week out of every 3) Schedule-  Rotating shifts Team  - You will join the End User Service team Level  - Professional (working in teams or individually on projects, with emphasis on technical/discipline knowledge rather than managing people) Contract  -  Permanent What your impact will be You’ll be the first point of contact for our internal teams, helping them solve technical issues quickly and efficiently.
Your support will keep our day-to-day operations running smoothly and without interruptions.
By identifying recurring problems and suggesting improvements, you’ll help us continuously raise the bar on IT support.
You’ll bring positive energy and a service-oriented mindset that makes people feel genuinely supported.
Qualifications Essential Your expertise.
Previous experience in technical support (Helpdesk or similar).
Knowledge of operating systems (Windows/Mac), ticketing tools, and incident diagnosis.
Strong communication skills and a proactive, problem-solving attitude.
Intermediate to advanced level of English (you’ll be working with international colleagues).
If you’re excited about the challenge of becoming a key part of a team that values innovation and a great work environment — we’d love to hear from you! Desirable.
Active Directory.
Google for Work Administration.
Supporting Wi-Fi networks.
Linux operating system knowledge.
Additional Information Perks of working with us.
How we work together.
An inclusive, friendly, and international environment (you’ll be working with colleagues from +10 countries and over 48 nationalities) Shorter working week (36h as full time), with a half working day on Fridays Flexible start and end of the working day Possibility to work from anywhere for a period of time per year defined according to local regulations   How we learn together.
Fri-Yays.
half a day on Friday morning with a no-meeting mandate and dedicated to deep work, personal growth, learning and training and/or focus time.
Professional and managerial skills development training paths, access to e-learning platforms such as O’reilly, Udemy, Coursera (depending on the department), and to our internal platform offering bespoke training content   Other perks.
2 paid days off per year for volunteering purposes Occasional social events to foster connections among colleagues Travel industry discounts and flash exclusive staff fares We support our employees through life's significant moments with leave options (e.
parental responsibilities, marriages, bereavements, relocations, etc.) in line with local laws.
Wish you were here? We do, too!   Selection process steps*.
HR interview online (30 minutes) 1st interview online (Manager).
soft skills + technical knowledge + online technical test 2nd interview in person.
Final checks Offer extended (*Please note the process can slightly vary.
The recruiter in charge will share more details when setting up the interview)   Our commitment to celebrate diversity and generate belonging At the heart of our culture is a commitment to inclusion across race, gender, age, sexual orientation, religion, gender identity or expression, and accessibility.
We strongly believe in an equal opportunity space, which is welcoming and celebrates the uniqueness of everyone who works here.
We value different lived experiences and respect viewpoints, as we know unicity drives innovation.
We want to make sure our people reflect the communities across the world we help travel.
Eligibility criteria.
By submitting your information and application, you confirm that you are legally authorised to work in the country of employment and that you do not require visa sponsorship to obtain employment visa status.
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