JUNIOR ACCOUNT MANAGER SMALL ACCOUNTS SPANISH MARKET

Hello! At Factorial, we're looking for a Junior Account Manager for Small Accounts for the Spanish Market to give the best experience to our customers.
As an Account Manager, you will be a key point of contact for our existing clients, ensuring their satisfaction and loyalty.
Your main focus will be on understanding their needs, addressing any concerns, and proactively providing solutions that enhance their experience with our services.
You will play a crucial role in developing long-term relationships with clients and driving retention and upselling initiatives.
he Role As a Junior Account Manager Small Accounts, you'll be responsible for developing a portfolio of accounts.
Your role involves proactive engagement, understanding client needs, and creating personalized strategies to drive satisfaction, retention, and growth.
ales Growth.
Develop personalized sales strategies, including cross-selling, up-selling, and churn management.
ortfolio prioritization and customer support.
Provide prompt, personalized after-sales support, ensuring timely responses and proactive communication.
roduct Promotion.
Educate clients on new products and features, aligning them with their specific use cases.
ollaboration.
Serve as the main point of contact between customers and internal teams, offering valuable feedback.
ustomer Engagement.
Hold regular video meetings to demonstrate product updates and strengthen relationships.
our ProfileProficient in Spanish and fluent in English.
trong verbal and writing communication skills.
Engage naturally!Customer-focused experience in support or satisfaction roles is highly valued.
bility to identify upselling and cross-selling opportunities.
bility to analyze client needs and provide tailored solutions.
mbitious, proactive, and a positive team player with strong organizational skills.
eady to thrive in a fast-paced, startup environment.
ager to take ownership and contribute to continuous improvement.
erks of being part of our team High growth, multicultural and friendly environment Save expenses with Cobee  and get your salary in advance with Payflow Healthy life with Gympass ‍️Alan as private health insurance Language classes with Yolk Academy ‍Syra discounts, Nora \u Apeteat lunchBreakfast in the office, organic fruit and free caffeine and theineFlexible schedules , pet Friendly and no dress code!Is this you?! Come rock the world with us!About us At Factorial, we’re building the leading business management software for companies of all sizes.
Our platform centralizes key workflows across HR, finance, and operations, freeing teams from manual processes so they can focus on what really matters.
leading, growing, and taking care of their people.
ith over employees across 7 markets, we serve + users and are one of Europe’s fastest-growing SaaS companies, backed by top-tier investors and proudly headquartered in Barcelona.
ur ValuesWe own it.
We take responsibility for every project.
We make decisions, not excuses.
e learn and teach.
We're dedicated to learning something new every day and, above all, share it.
e partner.
Every decision is a team decision.
We trust each other.
e grow fast.
We act fast.
We think that the worst mistake is not learning from them.#LI-GP1