IT MONITORING TECHNICIAN

Are you a IT Monitoring Technician seeking a new interesting challenge? If your answer is yes, it’s your lucky day so keep reading, it can be just what you're looking for! ✍ WHAT WILL YOU DO?We are looking for a dynamic, proactive and talented person to join our team and perform the following tasks:Monitor IT infrastructure 24/7 using Centreon and Azure Monitoring tools.Detect, triage, and escalate incidents using ITSM tools (e.g., ServiceNow, BMC Helix).Configure and maintain monitoring thresholds and alerts.Ensure monitoring data aligns with the CMDB.Generate and maintain reports/dashboards on system health and compliance.Collaborate with technical teams to optimize monitoring effectiveness.Analyze trends, suggest performance improvements, and fine-tune alerts.Monitor snapshot statuses and escalate issues promptly. WHAT ARE WE LOOKING FOR IN YOU?Bachelor's degree in a related field or equivalent work experienceMinimum 4 years of experience in similar rolesNative Spanish LanguageAdvanced English LanguageHands-on experience with Centreon, Azure Monitoring, and ITSM tools (e.g., ServiceNow).Strong knowledge of Linux/Unix and Windows operating systems.Solid understanding of incident management, escalation, and ITIL v4 practices.Familiarity with CMDB and configuration management.Strong analytical and troubleshooting skills.Proven ability to handle high incident volumes in fast-paced environments.Excellent communication and coordination skills. WHERE AND WHEN?Workplace: Madrid (On-Site) + Remote workWork Schedule: 12x5 rotating shifts from 7am to 7pm WHAT CAN WE OFFER YOU?Permanent contract - We offer indefinite contracts from the first day.Pay and benefits - Competitive salary and a flexible compensation plan adapted to your needs (Ticket restaurant plan, Childcare Ticket, Transport Ticket and Health Insurance).Opportunity knocks - Being a part of a growing company, we want to support your path with a career development plan and annual performance-based compensation reviews.Learn as you grow - Starting with a fantastic onboarding program, TCS has robust learning platforms that will allow you to learn and grow personal as professionally.Bring your buddy - If you have referred a friend for an open position under the BYB Scheme and she/he is hired you’ll receive a very attractive cash award.Connect globally - Work with people from all over the world. You can feel the multicultural workforce.Benefit from being a TCSer – By being part of the TCS Spain family you can enjoy benefits, offers and corporate discounts on the best brands.And so on - Appreciations, incentives, Team Building activities, diversity and inclusion programs, sustainability activities, corporative events... This has only just begun! WHO ARE WE?Tata Consultancy Services (TCS) is an Information Technology (IT) company founded in 1968 as part of the Indian Tata Group and is one of the top 3 technology companies globally With a presence in 55 countries and more than 615,000 employees, TCS is considered one of the 10 best companies to work for worldwide in 2024 according to the Top Employers Institute TCS Spain started operations in 2001 and currently has a diverse workforce that collaborates with the main Spanish and multinational companies TCS Spain has been certified as a Top Employer 2024 and has also been chosen as one of the 100 Best Companies to Work for in Spain in 2023 according to Forbes Among the portfolio of services, TCS has information technology services, asset-based solutions, global consulting, engineering and industrial services, digital solutions and services, application maintenance and development, quality assurance and testing services, IT infrastructure and BPS Responsible for development, TCS Spain is committed to inclusion, diversity and sustainability, and promotes flexibility policies that support wellbeing and work-life balance WELCOME, WE ARE WAITING FOR YOU!