HOTEL RECEPTION OPERATION COORDINATOR PARA TRABAJAR EN FINLANDIA

Welcome to Aito Igloo & Spa Resort, a haven nestled amidst the breathtaking beauty of Palojärvi Lake in Rovaniemi, opening this november. Our hotel aims to provide a truly authentic and unforgettable experience for our guests, combining the warmth of Finnish hospitality with modern amenities and a touch of wilderness.

The property facilities include thoughtfully designed rooms, an exquisite restaurant, a rejuvenating spa and different kinds of aurora glass igloos. Aito is poised to become the ultimate destination for relaxation and adventure in this enchanting Arctic region.

At Aito, we believe in creating a harmonious blend of comfort, nature, and culture. We are located next to the lake in the forest and offer customers, besides a beautiful location and different accommodations, use of spa, sauna and many activities.

Nordic Unique Travels is one of the main travel companies located in Rovaniemi, Finland. We specialize in tours in Lapland - in Finland, North Norway, and Sweden. At the moment we have more than 100 tours and holiday packages in the Arctic Circle. Lapland is a great winter destination offering unforgettable experiences. Because of its nature, northern lights, winter activities, unique cuisine and accommodation and of course Santa Claus, it is very popular among customers from all around the world.

We are looking for a hotel manager to join our team in our new resort: Aito Igloo & Spa Resort, which will be one of the top luxury hotels and the most stunning getaway to discover the unique landscape of Lapland. We aim to deliver the best experience and privileged comfort to our customers as well as to value the sustainability of the planet.

Headcount: 1

- Duration of the agreement: We are looking for potential candidates interested in this position for a longer period, but it will start with a 6-month contract from August 2025 with high possibilities to be extended.

- Full time position

Requirements:

-Bachelor's degree in hospitality, business administration, or a relevant field.

-Have experience in running or managing a hotel from scratch.

-Minimum of 3 years experience in hotel management or a similar role.

-Strong understanding of hotel management best practices and data entry software.

-Outstanding interpersonal communication and customer service skills.

-Exceptional leadership abilities with great attention to detail.

-Fluent in English and other native languages (Spanish/French/Italian is a plus).

Basic Duties and Responsibilities:

-Welcoming and registering guests once they arrive.

-Overseeing personnel, including receptionists, kitchen staff, and office employees.

-Monitoring employee performance and conducting regular evaluations to help improve customer service.

-Collecting payments and maintaining records of budgets, funds, and expenses.

-Resolving issues regarding hotel services, amenities, and policies.

-Organizing activities and assigning responsibilities to employees to ensure productivity.

-Creating and applying a marketing strategy to promote the hotel's services and amenities.

-Coordinating with external parties, including suppliers, travel agencies, and conference planners.

-Evaluating hotel performance and ensuring compliance with health and safety rules.

-Partaking in financial activities, including establishing room rates, setting budgets, and assigning funds to departments.

-Build strategic marketing plans for the luxury hotel market.