GUEST SERVICES SUPERVISOR

Where passion meets opportunity Discover your journey into the extraordinary.
Your Purpose The principal function of the Guest Services Supervisor is to receive Guests with a warm, friendly disposition,make them feel at ease, answer their questions, solve their problems immediately or attend to their requests in a professional way.
In addition, the Guest Services Supervisor supports the Guests Services Team and must be able to do different type of financial transactions.
Your Impact * Welcome Guests on board, offering a quick, effective assistance and information service, giving specific attention to the elderly, the very young, single, disabled and any ethnic minorities.
* Be prepared with answers for the most common questions relating to payment for services, directions, excursion bookings, dining reservations, times of activities, immigration, disembarkation procedures, etc.
* Support and Supervise the Guest Services Associates providing continuous coaching and constantly monitoring the comments opened by them, guiding them to a satisfactory resolution.
When GSM is not present at the desk, the GSS is to be addressed as the person responsible.
* GSS is enabled to close comments ensuring that all steps are respected and that the comment has a thorough follow up and guest satisfaction has been reached.
* Assist with the check-in of Guests either ashore or on board.
* Assist as required at designated areas on board with the processing of documents to go ashore.
* Understanding the workload of bellboys and dispatch requests for service, delivery, printing, Guests assistance etc.
* Translate announcements or notices into the required languages of Guests.
Make announcements as required.
* Maintain the Reception - Guest Service clean, tidy and in order.
Your Journey So Far * A minimum of 4-years' experience in the position with diverse luxury Hospitality and/ or luxury Cruise lines.
* High School graduate.
* Proven ability to operate this focal-point area with tact and diplomacy.
* Demonstrated problem-solving skills.
* Proven ability with Guest relations.
Able to communicate with all levels and ages of Guests.
* Proven competence with microphone and public speaking.
* Fluent English, oral and written.
Two additional European languages preferred (Italian, Portuguese, German, Spanish or French).
* Proficient in Computers and Microsoft Office Suite.
Your Essentials * Passport, visas, certificates as specified by the company and as required for exit from the port of origin and entry into the destination cruising area.
At Explora Journeys, we are redefining luxury ocean travel - where discovery, well-being, and a deep respect for the seas come together in harmony.
We seek passionate professionals who share our vision of a more immersive, transformative way to discover the world's most inspiring destinations by sea.
Are you ready to turn your passion into something extraordinary? Join us at Explora Journeys, where an ocean of opportunities awaits.
Your journey to the Ocean State of Mind starts here