GRADUATE TECHNOLOGY ENGINEER

Do you want to use your Chemical Engineering degree to work with clients to support net zero and "Bring Decarbonization to Life"(TM)? You will be working with cutting-edge technology in a collaborative and forward-thinking team environment, supporting clients to solve business challenges. We need your engineering skills to support clients with their needs, but we also need your people skills to build, support and maintain relationships with our clients.KBC are passionate about driving sustainable change for our planet. We have been working for over 40 years, with 18 offices across the globe, deploying world class technology & expertise in energy & process management shaping the future of the Energy and Chemical industry. KBC know how to roadmap to net zero and beyond, and how to deliver it. Our people are the best the industry has to offer, bringing decades of commercial and technical expertise into a working culture that is geared towards both innovation and customer value sustainability.KBC offers a dynamic, challenging and highly rewarding work environment that enables individuals to have successful and fulfilling careers; we want our employees to learn, develop and continuously move forward to reach their potential.The successful candidate will be responsible for:Working alongside the Regional Software Support Lead to build and maintain relationships with internal and external clients to ensure their modelling needs are met and to grow the Software business.Maintain ongoing relationships with selected customers and sales staff, particularly those focused on technical applications of Technology Solutions.Ensures customer support is delivered in a timely fashion to the highest quality with guaranteed satisfaction on KBC's innovative technology.Competitive pay + BenefitsOpportunity for travelHybrid Working International organisation Detailed ResponsibilitiesTechnical Support – Provide software support for internal and external customers via email, phone and in person. Monitor customer tickets, identifying and resolving standard issues and escalating these to manager as appropriate. Assist with client sales visits to demonstrate technology features.Resolving Customer Issues - Ensure customer needs and expectations are met with respect to KBC software and referring issues where necessary to appropriate specialist, or sales. Respond to customer escalations promptly and appropriately; provide managerial approvals as required.Product Information - Provide advanced product information and respond to complex customer questions about the technology solution.Fault Diagnosis & Correction - Provide fault isolation and resolution to limit and address issues promptly.Customer Support - Client advocate for small/medium accounts – includes but not limited to proactive contact with customers, administrative tasks, etc. Acts as client liaison and advises on technical aspects of work.Customer Needs Clarification ­- Set clear objectives for each customer meeting; use standard materials to make a presentation to the customer; and ask relevant questions to evaluate the customer's level of interest and to identify and respond to areas requiring further information or explanation.Periodic Health Checks - Maintain and lead periodic check-ins with key customers to ensure they're receiving the most value from the Technology Solution.Service-related Upselling - During service interactions, look for opportunities to bridge customer needs to additional products/services offered by the organization. Communicate follow-up realistic potential sales opportunities.Project Related:Analyze data, execute and review process calculations.Perform process simulations including model calibration.Implement simulation solutions at client sites or remotely – deliver monitoring systems, operational models.Serve as technology/simulation specialist in consulting projects.Deliver sections or entire software training course independentlyAssist with training material development as neededSoftware project management and related tasksSolution Development:Contribute to R&D tasks when needed (provide expert feedback, testing, among others)Assist with documentation and demo case development.Identify areas needing improvement, develop potential solutions.Sales and Marketing Support:Collaborate with Sales and Commercial Services groups in proposal writing and project hrs. estimate, etcProvide support to KBC marketing events; represent Company at industry conferences, present papersPersonal Capability Building:Build / maintain awareness of KBC's product lines. Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfil personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.