FRONT OFFICE AGENT (SEASONAL) - KIMPTON AYSLA MALLORCA
Descripción de la oferta de empleo
As a Front Office Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience.
You’ll also create the warm atmosphere that makes our guests feel at home in any location..
Reports to the Front Office Manager...
Your day-to-day:.
- Be the warm welcome that kicks off a memorable guest experience!.
- Support the Front Office Supervisors in all required tasks..
- Acknowledge IHG Rewards Club and Kimpton Karma members and returning guests, in person or on the phone..
- Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay..
- Handle cash and credit transactions..
- Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes..
- Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns..
- Be a trusted contact for all guests.
Help them with anything from bill issues to local knowledge, and loop in management when necessary..
- Stay safe all the time.
Following our safety procedures, you’ll report all incidents and wear any protective gear needed..
- Take pride in your appearance and place as a brand ambassador..
- Always know what events and activities are on the day’s schedule....
What we need from you:.
- Bachelor’s degree in hospitality or related field..
- 2+ years’ experience working in Front Office department..
- Must be fluent in local language and English, German will be highly valuable..
- Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service....
What to expect from us:.
- Competitive salary..
- Discounted international room rates..
- Employee recognition programmes..
- Training programmes and access to IHG’s training tool..
- Meals whilst on duty..
- Uniform and laundry service.
Experiencia.
Se requiere Idiomas.
Inglés – Avanzado Jornada.
Completa Sobre Kimpton Aysla Mallorca.
Kimpton Aysla Mallorca is a sanctuary of calm and well-being, nestled among the lush foliage of sunny southern Mallorca.
A progressive take on country-club life, where active leisure meets utter relaxation.
Detalles de la oferta
- Kimpton Aysla Mallorca
- 09/05/2024
- 07/08/2024
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