ENGINEER 2ND LINE

What you’ll do The Network Operations Authority provides expert knowledge to monitor, operate and manage efficient and effective networks fulfilling the Vodafone Strategy.
The Network Operations Authority focusses on monitoring network nodes, executing event/incident management, configuration, escalation, release and deployment and 3rd party management activities, ensuring a high quality, reliable network service is available to our customers.
Typically reports to Senior Network Operations Manager.
Who you are * Assists, advises and executes network operations (project initiations, system requirements, incident management and cost base management; * operational excellence), solves problems through development of methods and approaches within defined policies; * Drives the delivery of the roadmap to ensure the availability, performance and scalability of the network systems and to support the achievement of the Network Operations strategy; * Works effectively with colleagues across the delivery of preventive maintenance and acceptance tests; * Ensures other activities are conducted according to the highest level of operations standards in line with KPIs, (e.
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making sure planned outages don't exceed the given time limit); * Contributes to ensuring end to end Customer Service assurance with focus on high availability, minimum restoration times and customer management; * Supports the process of ensuring customer SLA delivery, service vvailability, quality and continuity assurance; * Assists with consolidation of Service Assurance function for IT and Networks, (incidents, problem and change management) for both fixed and mobile; * Supports senior leaders resolve complex or novel network challenges and ensures the team update Customer Care / Account / Service Managers in line with processes; * Maintains solid relations and provides clear vendor and partner management, controls the scope of maintenance contracts and any kind of managed service contracts related to network and operations as well as the associated budget; * Uses best practice knowledge to plan, schedule, implement and test new services, new features and network expansions; * Understands the needs and ensures actions and escalations are routed/highlighted as necessary, (both internally and/or externally), to achieve service restoration in case of faults; * May provide informal guidance to junior staff.
Not a perfect fit? Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background.
If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What's in it for you We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you.
There are lots of ways we support this, including hybrid working and generous parental leave.
You'll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too.
Who we are You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa.
But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.
As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation.
We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices.
We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.
Together we can.
Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded.
We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business.
We actively encourage everyone to consider becoming a part of our journey.