DIRECTOR OF ACCOUNT MANAGEMENT - EUROPE \U ROW
Descripción de la oferta de empleo
We provide an all-in-one platform that automates and streamlines any people-related processes, helping businesses scale efficiently.
e are looking for a senior, dynamic and results-oriented Director of Account Management - Europe \u RoW to lead and scale our strategy for our European markets.
This role is pivotal in driving customer engagement, retention, and expansion within these key geographies, which represents 40% of our customers.
he ideal candidate will have a proven track record in managing big teams responsible of key accounts, fostering engagement among clients, and implementing scalable communication flows, across multiple geographies.
This role will be responsible for leading and scaling the account management team, ensuring high customer retention and driving upsell opportunities.
You will also act as a key liaison between our customers and our Product team, ensuring market-specific needs and gaps are communicated effectively and addressed efficiently.
ey Responsibilities.
ead and scale the European Accounts team, ensuring high performance and customer engagement.
ecruit and onboard new team members, driving excellence in hiring and talent development.
wn the business strategy for your geographies, ensuring revenue growth and retention while leveraging automation and scalable processes.
evelop and execute data-driven account management strategies, ensuring optimised customer engagement, upselling, and renewals.
ollaborate with cross-functional teams (Sales, Product, Marketing, Support amongst others) to enhance customer experience and ensure seamless communication flows and processes.
onitor KPIs and continuously optimise team performance, leveraging automation and process improvements.
equirements.
roven experience in senior account management leadership, ideally in a SaaS or subscription-based business.
trong commercial skills, with a focus on retention, expansion, and upselling.
xperience in leading and scaling teams.
bility to work closely with Product teams, effectively communicating market-specific needs and gaps.
ata-driven mindset, with a structured approach to decision-making and strategy execution.
trong stakeholder management and collaboration skills.
xperience in a global or multi-regional SaaS company is a plus.
hy Join Factorial?Be part of a fast-growing company revolutionising SMBs segment.
ead and shape a strategic business segment with a direct impact on company revenue, reporting directly to the VP of Customer Experience.
ork in a highly dynamic, innovative, and collaborative environment.
Detalles de la oferta
- Factorial
- 21/07/2025
- 06/01/2026
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