CUSTOMER SUPPORT SPECIALIST WITH DANISH

#BeMoreDo you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!Top reasons to work with TDCX:Attractive remuneration, great perks, and performance incentivesComprehensive medical, insurance, or social security coveragePremium workspacesEngaging activities and recognition programsStrong learning and development plans for your career growthA positive culture for you to #BeMore at workEasy-to-locate area with direct access to public transportFlexible working arrangementsBe coached and mentored by experts in your fieldJoin a global company with 26 years of experience and hundreds of industry awardsMain mission and responsibilities:Your mission will be to provide exceptional customer care and support to care organizations to ensure tens of thousands of people experience the freedom and peace of mind they deserve.What does your day-to-day life look like?Handle customer support phone calls from care organizations using the medicine dispensing robots and the connecting administrative system (Telecare system). Callers are workers in these care organizations, typically nurses, other caregivers, and system administrators.Provide high-quality assistance to customers with their various questions related to (for instance) using and refilling robots, handling alarms, and operating the Telecare system.Remote corrections and other alarms in the background system. These remote corrections are generated and handled 24/7 to ensure smooth uninterrupted service for our customers and end users.Key Responsibilities:Support calls and solve possible issues with the service.Handling remote correctionsEscalating possible issues to tier 2 when unable to resolve the issue.Prioritize and coordinate tasks and assignments.Documenting each call with relevant and necessary informationRequirements:Passion to create excellent customer experience.BA/BS degree or equivalent practical experience.Danish as a native speaker and C1 level in English.Attention to detail and technical orientation (to solve remote corrections)Good communication skills, and ability to explain technical details in layman's terms.Strong empathy as you will be handling issues in a healthcare environment.Possess a high level of problem resolution ability to identify the cause of the issues and provide a holistic solution, at the first contact.Previous customer service experience is an advantage.Comfortable working in a contact center environment and eager to observe a shift schedule which may include weekends and night shifts.*Applicants must have a valid EU passport/Working VisaWho is TDCX?TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising, social media, streaming and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new-economy companies, looking to tap the region’s growth potential.We pride ourselves on uncovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning hundreds of industry awards, including being one of the best companies to work for in Asia.From our premium workspaces, above-industry average compensation packages, career opportunities, and workplace perks get in touch to find out more about what’s in store when you embark on a career with TDCX.