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CUSTOMER SERVICE MANAGER B2B

Descripción de la oferta de empleo

About the company:At Noucor we work on providing solutions to improve people's quality of life and contribute to a more sustainable world.We're a Spanish pharmaceutical company based in Barcelona and our business is focused on R+D, licensing, manufacturing, and the supply of pharmaceutical products. We have an extensive knowledge and experience offering quality products and solutions in the health ecosystem.We have an innovative focus with an industrial vocation with a fine chemical plant dedicated to the development and production of active pharmaceutical ingredients, a pharmaceutical plant manufacturing solid and semi-solid forms and a plant exclusively focused on food supplements.With 500 employees, we are present in over 100 markets being Japan, Canada and the EU key markets.Our culture promotes diversity, equality and inclusion and is committed to a new flexible and motivating leadership. We keep on building an organization in which people's experience is a means of engagement, attraction and development of talent, to always make people our focus and priority.Primary Responsibilities:To Lead and to motivate a team of 5 members.To revamp, implement and follow-up improvement processesTo ensure the correct transmission of information in terms of sales (invoicing and orders), forecast and forecast accuracy.To monitor implementation of improvement actions: order management, CRM & customer information management (needs, follow-up orders, invoicing, debts, finished goods stock tracking, customer complaints management, finished goods service level…To support Sales Department needs.To implement and manage KPI's (customer satisfaction, timings, etc).To ensure the communication and interaction with the rest of the internal departments to improve results for the client.Tasks:To manage customer orders placement and customer orders information (dates, quantities, pricing….).To facilitate information to customer.To actively manage customer rolling forecast.To lead and motivate team.To calculate KPIs.To monitor exports and imports.To facilitate invoicing estimates.Requirements:Degree in ADE, Economics, Supply Chain, Foreign Trade or similar.Fluent English, spoken and written, is a must. Proficiency level.At least 3 years of experience as a Customer Service Manager in Industrial/Pharmaceutical sector.Used to working with ERP (mainly SAP).High willingness to learn and to undertake new challenges and responsibilities.Motivation, teamwork, and good communication skills.We Offer:Work within a great team of professionals with a very good work environment.Innovative work environment focused on continuous improvement.Continuous learning and development.Competitive benefits package and flexible schedule.Offices in Palau-solità i Plegamans.Competitive salary.
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Detalles de la oferta

Empresa
  • Noucor
Localidad
  • En toda España
Dirección
  • Sin especificar - Sin especificar
Fecha de publicación
  • 11/05/2024
Fecha de expiración
  • 09/08/2024
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