CONCIERGE

In Pacha Group, we are looking for a CONCIERGE, tasked with answering guest inquiries, directing phone calls, coordinating travel plans, and more.
They must uphold company culture at all times while making guests feel welcomed and valued.
Maintain up to date files on pending and confirmed reservations in case of incident Maintain a clean, organized, and well-ordered workspace, tools, and any other elements under your care.
Generate incident reports at end shifts detailing all incidents during actual work period and send to all department heads.
Attend to all dealings and necessities pertaining to front of house Coordinate transfers between hotel and airport Recommend additional services to client and confirmed reservations in case of incident.
Advise and push sales of different additional services.
boat charter, transfers, luxury car rental, windsurf… Focus on commission based additional services in order to reach department objectives.
Handle phone calls asking for further information regarding hotel, and/or events held in hotel.
Advise and push sales pertaining to rest of Pacha Group Manage guest relations with clients staying in VIP rooms, suites, media exposure, birthday celebrations, honeymoons, anniversaries, and daily follow up on all aspects relating aforementioned Execute assigned tasks promptly, diligently, and taking appropriate safety precautions Knowledge of quality and prevention policies.
Knowledge of general company objectives and specific to business unit.
To ensure, within our available resources, maximum guest satisfaction during their stay.
Fully comply with internal procedures.
Knowledge of Pacha Group Participation in recurring departmental meetings.
Promote internal communication and use appropriate channels as set forth by the company (notice boards, suggestion box, meetings).
Keep managers apprised of incidents and developments.
Knowledge and compliance of established internal company policies, and in any event, to act in acquiescence of instructions given by superiors, and the professional work ethic of the job.
All duties assigned by direct superiors.
To participate in training and general informational classes organized by the company and application of knowledge gained.
To participate in all procedures relating to prevention that take place which are directly related to your department as well as all procedures that are assigned by direct superiors.