COMPUTER OPERATOR II

Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers.
As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities.
Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility.
Brightstar has approximately employees.
For more information, please visit www.
rightstarlottery.
om.
Responsibilities Join the WINNING TEAM at Brightstar Global!  Brightstar is seeking a Computer Operator in the Wallingford, CT area.
This position requires flexibility with shifts, as it operates 24/7.
The position offers competitive wages and shift differential for off-shift hours.
It is an entry-level position responsible for general technical support of the data systems for the lottery sales systems.
This position is NOT a remote opportunity, so the candidate should be local to the data center site.
Candidates should also be flexible when working a day or night shift position.
Data Center shifts are 12 hours, 3 or 4 days per week.
Provides entry to intermediate-level monitoring and troubleshooting for operating equipment in one or more jurisdictions, with alignment to operational procedures, checklists, policies, and national IT Best Practices.
Performs intermediate-level solutions of systems and servers related to host systems, middleware, applications, and existing tools according to procedures with minimal direction.
Monitors logical security through the use of established tools and procedures.
Performs entry-level solutions of network technologies related to IP network devices and backbone transports according to established procedures, using existing tools with minimal direction.
Accurately performs, validates, and recovers defined processes in the operational checklists to ensure that all draw processing, day-end processing, system balancing, file system maintenance, change requests, report/file transfers and deliveries, messaging and jackpot details, system locations/configurations, and internal/external customer requests are completed.
Appropriately coordinates, executes, validates, tracks, follows up on, and advances internal and external customer requests according to established guidelines.
Submits recommendations to create and maintain operational procedures and checklists.
Adheres to service level agreements by following established SLA performance requirements.
Adheres to IT standard methodologies by following established IT best practice performance and audit.
Supports Local Testing and policies & procedures.
Provides training to other operators through free flow of information, encouraging and appropriately evaluating feedback, encouraging innovation, and inspiring / motivating others.
Assists in providing informal coaching and mentoring to junior-level operators  Qualifications High School diploma or equivalent required IT, technical, or related college degrees or certifications are preferred.
1-2 years experience with Service Desk, Help Desk, Call Center, or Customer Service positions Essential experience in Microsoft Office (Outlook, Teams, Word, Excel) Technical Knowledge &Skills required Must be able to supervise and solve multiple technologies  Keys to Success • Building collaborative relationships • Decision making • Drive results • Foster innovation • Personal energy • Self-leadership #LI-LF1