COMMUNITY MANAGER COMMERCIAL TESTING, MADRID

Community Manager Commercial Testing en Madrid.
Content creation moderation and fostering interaction between brand and users are crucial aspects with a focus on positive user experiences. The position requires strong analytical and digital skills for collecting and analysing customer feedback including creation of reports and actionable insights as well as managing documentation and ensuring compliance.

In this role your primary responsibilities include but are not limited to

Define Customer Profile and Recruitment
Utilize existing CRM systems to identify and define customer profiles in collaboration with the stakeholders.
Elaborate and implement strategies to recruit and onboard customers into the community. Recruit and maintain a stable community base in the key countries identified.Community Platform Setup
Define and align the scope of the community in terms of geographical scope number of customers and intake process.
Establish and configure the community platform where interactions and discussions will take place.

Collaborate with IT and other relevant teams to ensure a user-friendly and visually appealing platform.
Define and align with key stakeholders the KPIs to assess the projects success and define the next steps.

Customer Engagement
Implement engagement strategies to maintain motivation and participation within the community.
Monitor community activities respond to users queries and foster positive interactions.

Collaboration with Business Units
Connect with business units and commercial teams to understand priorities and ongoing projects.
Consult with commercial and product management teams to guide them in identifying the activities aligned with business objectives and priorities.

Content Creation and Surveys
Design and launch surveys tests and other interactive content for the community.
Generate discussions threads and other engaging content to solicit feedback from community members.

Moderation and Commitment
Moderate discussions answer questions and ensure a high level of commitment from community members.

Brand Interaction
Ensure a positive interaction between users and the brand.
Implement strategies to enhance the brand image within the community.
Analysis and Reporting
Analyse data collected from community through surveys and other customer interactions and create reports.
Analyse community activities and report insights to the business.
Provide regular updates on the performance of community initiatives and recommend improvements to the key stakeholders.

Documentation and Compliance
Manage necessary documentation and ensure compliance with relevant regulations within the community.
Fluent English is mandatory Proven experience in Customer engagement and interaction

Bachelors or masters degree in marketing communication business administration or an equivalent combination of education and work-related experience.
Proven experience in community management CRM or related roles.
Excellent communication and interpersonal skills.

Familiarity with community platforms and social media.
Analytical mindset with the ability to derive insights from data.
Experienced with state-of-the-art digital surveying tools.

Fluent to bilingual English level required

The client is a multinational company in the healthcare industry.

This is a 12 month contract with no possibility of contract extension.

Salary in the range 45-60k depending on previous experience in the field

Additional benefits

Hibrid working pattern

Marketing,

Marketing,