COMMUNITY GROWTH MANAGER (FULLY REMOTE, WORLDWIDE)

Job description The Original Bitcoin Exchange Inspired by Bitcoins vision of financial freedom we are committed to empowering individuals to transact and connect seamlessly across the globe.
From the early days of the Bitcoin revolution our mission has been to champion freedom through innovative reliable and accessible technologyensuring that everyone everywhere has the tools to participate in a truly open and borderless world.
We are driven by a relentless pursuit of innovation and financial empowerment.
By prioritizing education and delivering a cutting-edge platform we enable users to seamlessly buy hold and trade digital assets with confidence.
As the digital asset landscape rapidly evolves we stay aheadoffering state-of-the-art trading services that empower both individuals and global liquidity providers.
Our forward-thinking agile approach ensures that financial freedom is not just a vision but a reality for all.
Our team composed of visionary individuals with practical expertise focuses on crafting solutions to the markets toughest challenges.
Despite our global presence and impact we maintain a small technology-focused core fostering a culture of collaboration and innovation.
We value integrity and autonomy empowering our team to contribute from concept to launch.
Driven by a passion for lifelong learning and a commitment to advancing freedom we prioritize high-caliber products and services with a proven track record of innovation that draws on the dexterity of our teams.
Why Join Us Innovation At Bitfinex we merge technology and skill to create an environment where your involvement isnt just appreciatedits pioneering the future and pushing boundaries in finance.
Our culture values bold creativity a passion for technology and a deep belief in Financial Freedom.
Flexibility & Global Reach We believe in trust autonomy and resultsour team operates remotely ensuring you work from anywhere while collaborating with some of the best talents across the world.
We thrive on innovation autonomy and breaking new ground.
Fast-Paced & Impactful Much like the crypto industry itself our projects move fast break new ground and make an impact.
Your contributions reach our global audience shaping the narrative of a decentralized future.
A Team that Thrives on Collaboration We blend seasoned experts with fresh creative minds ensuring constant innovation mentorship and a dynamic work environment that keeps you at the forefront of achieving your goals.
We see integrity and standing up for what is right as the most important qualities.
Grow with the Best At Bitfinex were committed to continuous learningwhether through technological advancements creative workshops or mentorship from leading professionals in the industry.
If youre excited about partaking in shaping the narrative of decentralized finance youll feel right at home Were looking for.
Community Growth Manager The Role.
The Community Growth Manager will be responsible for planning coordinating and implementing community growth campaigns and strategies across Bitfinex social and community channels.
The candidate will be deeply immersed into the Bitfinex community and seek to stimulate the community with campaigns and conversation that is attuned to our customer base.
As an institutional and professional exchange with large and more sophisticated investors the Community Growth Manager must be able to speak their language starting conversations and commenting on markets and Bitfinex events in the style that reflects the Bitfinex brand and the mindset of our customers.
Its a varied role covering everything from community and reputation management/crisis comms and integrated campaigns working across all our social channels with a following of over 1 million people worldwide.
The key focus here is community management - working on the frontline engaging with our community highlighting both new developments at Bitfinex and current events in the markets.
The candidate will also work with other token project management teams to highlight their tokens on Bitfinex as well as seek to engage with KOLs and influencers who can endorse the Bitfinex brand..
Success will be measured by how engaged the community is and the level of growth seen across the Bitfinex channels.
You will monitor and present project updates and provide weekly reports to the senior team and the wider marketing team.
Your work will be to support the growth and execution of the marketing strategy.
You will be expected to regularly review the efficiency of campaigns and discover new ways to optimise their growth.
Your Day-to-Day.
Develop and implement community growth and management strategies that drive community engagement and increase Bitfinex brand awareness and user acquisition.
Conceptualize categorize visualize edit and execute every piece of social content that goes out to the community.
Create and manage social distribution plans and schedules that align with wider marketing and business efforts and the social media manager.
Define and track key performance indicators and use these to report on your strategies and campaigns to the rest of the team and management.
Put our community first always.
Make a positive impact in the hearts of our direct supporters and the larger community.
Develop our social customer care strategy in partnership with our support team.
Create synergies with the PR team to initiate joint projects which feature a high integration of social.
Network with industry professionals and influencers through social media outreach and leverage these relationships to benefit our PR and marketing efforts.
Work with our product team to surface valuable customer feedback which can inform new product developments.
Collaborate with Marketing and Product development teams to create social buzz regarding new product launches.
What You Bring to the Table.
3-5 years of work experience in community management/social media management and/or strategy in technology finance or media.
Demonstrated self-starter with the ability to work in a team environment with minimal oversight.
Strong English communication skills both written and verbal (only applications in English will be accepted).
Experience prioritising tasks managing deadlines adapting with changing priorities and balancing short-term needs with long-term strategic initiatives.
Proven ability to work in multidisciplinary teams with copywriters designers customer support product managers etc.
Ability to deal with negative sentiment diplomatically and convert detractors to supporters.
Ability to use data to communicate and report how social goals strategy and results and how these relate to wider business aims.
Ability to work with visuals simple gifs PS assets videos etc.
What We Offer.
Flexible Work & Remote-Friendly Culture Mentorship & Growth Competitive Pay Career Development Opportunities Supportive Team Environment Learning & Knowledge Sharing Team-Building Activities Social activities (online & in-person) A collaborative environment where your creativity will have a direct impact on the brands narrative Ready to join us in bringing Financial Freedom to all If youre a visionary who thrives at the intersection of technology knowledge and innovation we want to hear from you! Data & Security Disclaimer.
As part of the hiring process at Bitfinex we collect personal data such as your name contact details location job preferences education and employment history and other information you voluntarily provide.
This data is used solely for recruitment purposes processed in line with global data protection laws (including GDPR and CCPA) and retained only as long as necessary.
All assessments and hiring-related tasks are shared exclusively via official Bitfinex emails (e.
.).
Please verify the source before engaging with any requests.
Bitfinex does not send sensitive tasks or links through unofficial channels.
You have the right to access correct delete your data or withdraw consent where applicable.
For questions or to exercise your rights contact us through.
Equal Opportunity Statement.
Bitfinex is an equal opportunity employer.
We do not discriminate based on race religion gender age disability sexual orientation gender identity or any other protected status.
This commitment applies across all stages of employment.
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