CLIENT SUCCESS SPECIALIST

About Gartner Digital Markets.
Gartner Digital Markets is a business unit within Gartner.
Our mission is to empower organizations to accelerate growth by helping them embrace the right technology and services.
Gartner Digital Markets is the world’s largest platform for finding software and services.
With more than 100 million annual visitors across four buyer destinations—Capterra, GetApp, Software Advice, and UpCity—and 70 localized sites, Gartner Digital Markets helps software and service providers build their brand, capture demand, and understand their market.
As the only destination for software and services driven by independent, objective research and verified customer reviews, we help connect providers with in-market buyers to fuel growth across the full funnel.
For candidates interested in taking their next career step, Gartner Digital Markets offers the best of two worlds—the stability and resources of a large, established organization combined with the fast pace and excitement of working for a dynamic growth business.
Our team is on the front lines of innovation in an industry that is always transforming, providing an incredible opportunity for you to grow and learn throughout your career.
Job Brief.
The Client Success Specialist provides world-class, omni-channel support to our clients (software marketers and business leaders).
This role is ideal for an all-star customer service professional who will support our Client Success Account Managers and our clients.
As a member of the Client Success team, you will resolve incoming support tickets while ensuring all client needs are met with both speed and empathy.
What You Will Do.
Resolve incoming support tickets in a timely and efficient manner.
Address client needs while maintaining relationships with key accounts via phone and email.
Update and maintain account information and content for our existing clients.
Take ownership in your training and development by being proactive, asking questions and identifying areas for growth.
Connect with internal colleagues to maximize the value Gartner delivers to clients and achieve team targets and goals.
Execute key workflows such as client onboarding to set vendors up for long-term success.
Receive, review, and process financial requests from clients promptly and accurately.
Collaborate with the quality assurance team to identify any patterns or issues affecting lead quality and suggest improvements.
What You Will Need.
Bachelor's degree preferred, but not required.
0-2 years of relevant sales or customer support experience.
Excellent communication skills, verbal and written with a high-level professionalism.
Strong organizational and time management skills, with ability to multitask.
Enthusiasm for helping and educating others.
Interest in marketing, business and technology.
#LI-SA2 #Digitalmarkets Who are we? At Gartner, Inc.
(NYSE.
IT), we deliver actionable, objective insight that drives smarter decisions and stronger performance on an organization’s mission-critical priorities.
We’ve grown exponentially since our founding in and we're proud to have over associates globally that support over client enterprises in more than 100 countries.
What makes Gartner a great place to work? Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.
We believe that a diversity of experiences makes us stronger—as individuals, as communities and as an organization.
That’s why we're recognized worldwide as a great place to work year after year.
We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index.
Looking for a place to turn your big ideas into reality? Join #LifeAtGartner What we offer.
Our people are our most valuable asset, so we invest in them from Day 1.
When you join our team, you’ll have access to a vast array of benefits to help you live your life well.
These resources are designed to support your physical, financial and emotional well-being.
We encourage continued personal and professional growth through ongoing learning and development opportunities.
Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.
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