CLIENT EXPERIENCE ASSISTANT M/W - INTERNSHIP - IBIZA

Your tasks and responsibilities will be.
Strong support of the Client Experience Manager.
Tailor make client’s experiences based on being creative  Creating weekly service packages for clients  Keeping track of daily operations  Reviewing daily services sold  Excel sheet to be aware of the client’s daily activities & services Maintaining good relationships with suppliers on behalf of the company   Finding new suppliers in different destinations Back-office Organization.
Keeping the events’ agenda updated  Updating the calendar  Excel sheet to be aware of the client’s daily activities & services Staying updated about the latest services and events on the island in order to advise the client about new experiences  Attend weekly meetings  Work in a team  Ensuring everything is ready upon client’s arrival  Making & reconfirming restaurant reservations  Updating the restaurants’ opening & closing sheet  Creating and keeping updated an Excel for each client with all restaurants booked Creating a monthly overview of bookings focused on restaurant reservations  Follow-ups with clients and suppliers during on-going services  Request & follow up on invoices from corresponding supplier  Updating supplier prices on the system  Closing the booking process by adding the invoices into the system Operational Organization.
Quality control & evaluating suppliers through testing by representing Le Collectionist  Assisting with the check-in & check-out during peak season if needed  Running errands and deliveries before and during their stay  Assisting with the shopping bookings  Assisting on boat check-ins service  Keeping track of daily operations Staying updated about the latest services and events on the island in order to advise the client about new experiences Finding new suppliers in different destinations Maintaining good relationships with suppliers on behalf of the company **Back-office organization.
** -, Ensuring everything is ready upon client’s arrival Assisting with the shopping bookings Making & reconfirming restaurant reservations Updating the restaurants’ opening & closing sheet Request & follow up on invoices from the corresponding supplier Updating supplier prices on the system (Lucy) Creating a monthly overview of bookings focused on restaurant reservations Follow-ups with clients and suppliers during on-going services Closing the booking process by adding the invoices into the system Updating the restaurants’ opening & closing sheet Creating and keeping updated an Excel for each client with all restaurants booked Closing the booking process by adding the invoices into the system **Operational.
** Assisting with the shopping bookings Assisting with the check-in & check-out during peak season if needed Running errands and deliveries before and during their stay Assisting on boat check-ins service Perks Day off for your birthday! This is your day, rest and enjoy as you please! (except week-ends and banking holiday).
️ Ticket restaurant You will be given a work phone (iPhone) All tips are personal and you may be doing a plus each month in high season Organized team buildingsPerfect English (spoken and written)A valid driving license in SpainAn extensive personal travel experienceTo be highly organized and punctual - this is crucial in your roleTo always answer the phone and greet clients with a smile (on your face and with your voice)Hospitality Savoir-Faire and utmost politenessGreat administration skills (use of computers and Microsoft Office Pack)Excellent attention to detailTo respect the confidentiality character of the jobDress smart-chic during all office hours and wear the uniform in front of clientsGreat interpersonal and communication skillsTo be friendly, patient, objective-driven, pro-activeAbility to work under pressure and multi-taskWill be considered a plus, if youBring in a potential client database Have knowledge of your destination Communicate perfectly in Spanish or French (other languages too)!