CLIENT EXPERIENCE ASSISTANT CONCIERGERIE - INTERNSHIP - IBIZA/BARCELONA/MALLORCA

Your tasks and responsibilities.
Strong support of the Tailor Experience manager.
Tailor make client’s experiences based on being creative Excel sheet to be aware of the client’s daily activities & services.
- Creating weekly service packages for clients Keeping track of daily operations Staying updated about the latest services and events on the island in order to advise the client about new experiences Finding new suppliers in different destinations Maintaining good relationships with suppliers on behalf of the company Back-office organization.
-, Ensuring everything is ready upon client’s arrival Assisting with the shopping bookings Making & reconfirming restaurant reservations Updating the restaurants’ opening & closing sheet Request & follow up on invoices from corresponding supplier Updating supplier prices on the system (Lucy) Creating a monthly overview of bookings focused on restaurant reservations Follow-ups with clients and suppliers during on-going services Closing the booking process by adding the invoices into the system Updating the restaurants’ opening & closing sheet Creating and keeping updated an Excel for each client with all restaurants booked Closing the booking process by adding the invoices into the system Operational.
Assisting with the shopping bookings Assisting with the check-in & check-out during peak season if needed Running errands and deliveries before and during their stay Assisting on boat check-ins service – Quality control & evaluating suppliers through testing by representing Le Collectionist What you will gain.
Knowledge of the luxury market Full training Package Experience in dealing with exclusive suppliers and making people’s dreams come true People customer service Passionate, customer-driven and team-player experience Pro-activity within the luxury industry Use e-commerce platform to improve efficiency Measure and understand Le Collectionist’s KPI Knowledge of measuring and understanding the luxury standard Learning by doing How to prioritize Problem-solving Dealing with clients with very high expectations will teach you to be proactive Knowledge of luxury villas Knowledge of quality control Knowledge of the destinations Extensive knowledge of luxury concierge services Delivering a Luxury travel experience Time management & organization Customer service expertise Perks Day off for your birthday! This your day, rest and enjoy as you please! (except week-ends and banking holiday).
️ Ticket restaurant You will be given a work phone (iPhone) All tips are personal and you may be doing a plus each month in high season Organized team buildingsRequirements.
Perfect English (spoken and written)A valid driving license in Spain An extensive personal travel experience To be highly organized and punctual - this is crucial in your roleTo always answer the phone and greet clients with a smile (on your face and with your voice)Hospitality Savoir-Faire and utmost politenessGreat administration skills (use of computers and Microsoft Office pack)Excellent attention to detail To respect the confidentiality character of the jobDress smart-chic during all office hours and wear the uniform in front of clientsGreat interpersonal and communication skills To be friendly, patient, objective driven, pro-activeAbilities to work under pressure and multi-task Will be considered a plus, if youBring in a potential client databaseHave knowledge of your destinationCommunicate perfectly in Spanish or French (other languages too)!