CAMPUS - INTERNSHIP PROGRAMME - ONE PHONE CHANNEL INTERN – (MADRID)

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways.
Whether we're supporting our customers' financial confidence to move are constantly redefining what's possible — and we're proud to back each other every step of the way.
American Express is one of the world's leading payment companies and provides customers with access to products, insights and experiences that enrich lives and build businesses.
Our "Closed-loop" network includes card-issuing, merchant-acquiring and card network businesses.
Around the world we provide financial products and services to a broad range of customers, including consumers and businesses of all sizes.
Founded in and headquartered in New York, American Express has a heritage built on service and sustained by innovation.
When you join #TeamAmex, you become part of a diverse global community of over colleagues.
Your contributions to supporting, promoting, and enhancing our brand will have a significant impact on how we continue to back our customers, communities and colleagues now and into the future.
International Operational Excellence (OE) is a newly expanded organization, responsible for supporting our international issuing and acquiring businesses across 27+ countries and ensuring they have a robust first line of defense.
International OE plays an active role in enabling the businesses to meet their growth objectives whilst demonstrating an effective control framework.
Our organization helps our international businesses manage risk, respond to new regulations, and develop new products whilst creating and nurturing effective partnerships across multiple key stakeholders across the organization.
This exciting internship position will be responsible for actively supporting the International Operational Excellence issuing teams on a wide variety of initiatives to deliver on its business objectives, and for ensuring it is executing effectively against local and central control and compliance expectations.
Training objetives.
Support the International Operational Excellence issuing teams by performing analysis and monitoring of key Risks, Issues, and Changes.
To learn monitoring of Operational Risk control metrics and provide metrics analysis.
To gain experience in assessing areas of opportunity to increase OE efficiency that will lead to (i) enhance existing processes and/or (ii) eliminate nonvalue added activities.
Support on key initiatives and projects end to end Support, along with the team, IOE issuing teams in the preparation and coordination of presentations, committees, BURs, audits, among others.
Desirable Qualifications/Skills & Experience.
Excellent attention to detail and quality; strong analytical and problem-solving skills  Action-oriented contribution that demonstrates a highly collaborative approach to solving problems.
Resilient team player with the ability to develop relationships with leaders, peers, and other stakeholders across the organization.
Well-developed communication and interpersonal skills.
Self-motivated, self-driven and comfortable individuals who can navigate and work in a complex, fast paced environment, often with strict deadlines and commitments.
Fluent in English and Spanish (both spoken and written).
More information.
Type of internship.
Hybrid Starting date.
15th July Location.
Madrid Duration.
6 months (+ potential to extend for an additional 6 months) We back our colleagues and their loved ones with benefits and programs that support their holistic well-being.
That means we prioritize their physical, financial, and mental health through each stage of life.
Benefits include.
Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunitiesOffer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.