CAD CALL CENTRE AGENT

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Role Purpose/Business Unit.
To process applications for credit vetting, activations, and transfer of ownership as escalated through the relevant customer acquisition workflow and queue management systems.
Your responsibilities will include.
To perform a detailed, accurate, and relevant assessment of all credit vetting requests escalated for manual assessment, in according with company policy and guidelines   Process manual customer credit applications with the intention of improving the company’s overall market share whilst maintaining an acceptable level of bad debt   To perform effective confirmation, verification, and validation of customer information and contractual information prior to the activation of post-paid services onto the Vodacom billing system To accurately and timely create and activate customer and subscriber GSM and non-GSM requests onto the Vodacom billing system   To accurately and timely process requests for the transfer of ownership of subscriber services on Vodacom’s billing system To provide telephonic support to Trade Partners and customers on matters relating to the Customer Acquisition process and IT systems   To resolve queries from Trade Partners and customers related to credit vetting, transfer of ownership requests, activation and confirmation failures To resolve escalated queries through the correct channels as specified in the agreed Policies and Procedures    To provide Trade Partners and customers with detailed explanations of the outcome and status of their requests To ensure that all the Customer Acquisition service levels are attained through effective customer service, quality, professionalism and good product knowledge The ideal candidate for this role will have.
A minimum of 2 years relevant experience including   1 year in a call center environment (Credit Vetting) – essential  And Previous Credit Vetting experience – essential; Grade 12 essential   Credit-related Diploma desired Job Knowledge.
Credit vetting process and decision-making knowledge    Customer verification, validation, and confirmation     Customer creation and subscriber activations process    Transfer of ownership processes    Microsoft Office Applications;     Data Capturing    Call Centre Knowledge   Knowledge of and experience in the use of Vodacom’s billing system - desirable Job-Related Skills.
Good persuasion skills    Ability to deal effectively with irate customers    Good oral communication skills   Customer focused    Interpersonal skills    Good communication skills   Good problem-solving skills    Quality awareness    Ability to work under pressure    Good listening skills    Good time management Behavior   Extreme Importance Delivering Results and Meeting Customer Expectations Persuading and Influencing Relating and Networking Achieving Personal Work Goals and Objectives  Entrepreneurial and Commercial Thinking –  Analysing High Importance Deciding and Initiating Action - include Following Instructions and Procedures Adapting and Responding to Change Coping with Pressures and Setbacks Writing and Reporting Applying Expertise and Technology Planning and Organising  Adhering to Principles and Values Presenting and Communicating Information Moderate Importance Learning and Researching Working with People Creating and Innovating   We make an impact by offering.
Enticing incentive programs and competitive benefit packages Retirement funds, risk benefits, and medical aid benefits Cell phone and data benefits, advantages fiber connection discounts, and exclusive staff discounts offered in collaboration with partner companies   Closing date for Applications.
22 May .
The base location for this role is Vodacom Midrand Campus.
The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process.
As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.
Commitment from Vodacom Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded.
We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too.
At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.