ASSOCIATE MAKO PRODUCT SPECIALIST MANAGER, IBERIA

Why customer service at Stryker? Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need.
Stryker is also consistently listed as a ‘Best Place to Work’ and offers great benefits and perks – like tuition reimbursement and a wellbeing program! (*Benefits vary by country) Why join Stryker? We are proud to be named one the World\us Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting\u00a0 stryker.
om Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards \u not to mention various social and recreational activities, all of which are location specific.
u00a0 Responsibilities.
The essential duties & responsibilities of the Associate Mako Product Specialist Manager will be to.
Provide clinical product support to all end users and provide on-site guidance and assistance during surgical procedures.
u00a0 Provide training, ongoing in-services, and customer education to assigned account(s).
u00a0 Provide feedback on product design to improve performance and customer satisfaction.
u00a0 Provide surgeons and operating room staff with training and Clinical/Technical support in the operation of the company's robotic arm applications, associated equipment and instruments to insure ideal placement and precision.
Use proprietary software to prepare pre-operative CT scans for use in conjunction with the company's RIO/ Robotic Arm Interactive Orthopedic System, assists surgeon in preoperative implant planning, implant sizing and positioning.
Provide complete reports and associated metrics to management, direct supervisor and company's regulatory department detailing case reviews, services performed and recommendations for product, documentation and methodology improvements Maintains and controls local MAKO consigned equipment, instrument, implant and disposables inventories, processes sales orders and provides forecast input to Divisional Sales Manager.
Support company road-show demonstrations and 'Showsite' visits to provide potential customers with opportunity to see product in use and appreciation of clinical value.
Train physicians and hospital personnel, including OR staff, radiology and central sterile processing on the use of the RIO System, accessories, disposables and implants.
Provide prompt and accurate complaint reports per the requirements of MAKO\us quality system.
Solve product problems for customers in an expeditious manner.
Provide case coverage at unassigned accounts.
Support the development and execution of the sales plan as well as grow the utilization of the RIO system by increasing volume with current and potential surgeons.
Actively sell the clinical benefits of the products, and build strong, positive relationships with key surgeons and OR staff at targeted accounts.
Collaborate with Sales Representatives and Marketing to increase public awareness.
Obtain purchase orders for products consumed during surgical procedures and maintains and tracks consigned inventories of company's products.
Partner with other cross functional teams in selling the clinical benefits of the company\us products, drive continuous account growth and case volume.
Minimum Qualifications.
Minimum of 3 years of experience in the Medical Devices industry Diploma or Degree in related field (MBA or Higher Education preferable) Must have successfully completed the Mako Product Specialist Training Strong knowledge of the local territory and dynamics Previous experience working with orthopedic implants Knowledge of Medical Device environment & Medical Device regulations Excellent communication skills with proficiency in spoken and written Spanish (Native or C2) and English (minimum C1) Excellent presentation and interpersonal communications skills Strong analytical and problem-solving skills Ability to manage multiple projects while delivering on established timelines Ability to be persuasive in the absence of organizational authority Must be able to understand and work within complex interdivisional procedures and policies Competencies Communication skills.
Negotiating skills.
Sense of responsibility.
Ability to work under pressure.
Decisiveness and assertiveness.
Ability to handle communications, criticism, and conflict.
Flexibility.
Territory.
Iberia Based Location.
Spain Type.
Field & Hybrid Travel percentage.
75% Who do we look for? Hard-working winners.
Confident, competitive and results-oriented professionals who create a track record of success.
Dedicated achievers.
People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
Effective communicators.
People who can interpret information clearly and accurately to concisely communicate results and recommendations to stakeholders.
Collaborative partners.
People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices.
What do we offer? Flat hierarchies and responsibility.
\u00a0Through flat hierarchies, we strengthen the initiative and willingness of our employees to take over responsible tasks.
We grow talent.
\u00a0At Stryker we offer great personal and internal career development for our employees, with the possibility to make both vertical and lateral position movement.
Team spirit & engagement.
u00a0 We create engaged and inclusive teams that encourage colleagues to share their diverse perspectives and opinions.
Competitive salary.
\u00a0With us, you will receive a competitive salary package and benefits.
Recognition of your performance.
\u00a0At our company, outstanding individual and cross-functional team performance is rewarded.
Ideas, projects, or other exceptional achievements can be submitted for various awards on a local and global level.
Promoting work-life balance through flexible working hours.
\u00a0We offer an appealing and flexible working hours model to accommodate individual life situations.
About Stryker Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better.
The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes.
Alongside its customers around the world, Stryker impacts more than 130 million patients annually.
More information is available at  stryker.
om.